JUAN C. BELISARIO, III
New Fairfield, CT 06812 Email firstname.lastname@example.org
Experienced Senior Project Manager with strong skills in the areas of process engineering, project management, strategic and tactical planning, and staffing. Technical expertise in fixed and wireless telecommunications with an emphasis in telecom information system service development, delivery, operations, and management.
Vodafone 2007 – 2016
Global telecommunications company based in Newbury, UK with annual sales of $70 billion. Provider of fixed and wireless voice and data communications solutions and services.
Senior Project Manager – Business Change, New York, NY 2010 - 2016
Led project team to develop and deliver process and system improvement projects on behalf of the business. Managed stakeholder expectations and aligned project tasks and milestones. Projects involved billing systems integration, inventory systems migrations, portal content development for web-based procurement and provisioning systems. Last project involved consolidating tier 1 help desk call centers from 7 different countries into 3 regional centers of excellence on 3 continents in Vodafone’s service footprint. Annual savings of around $11.3 Million is expected.
Senior Project Manager – Professional Services, New York, NY 2009 - 2010
Sales enablement support by running proof of concept (POC) projects for potential clients. Helped sales team close $400k+ in new service contracts over 15 months. Provide subject matter expertise in service delivery projects involving telecommunication expense management systems installations. Provide critical technical support to program and project managers supporting client-side end users.
Manager – Mobility Service Management, Sandy Hook, CT 2008 – 2009
Led Vodafone’s TEM program operational team for mobility life cycle management services including procurement, provisioning, technical support, service management, and final disposition. Developed strategy and governance policy on mobility globalization including Bring Your Own Device (BYOD) programs, Mobile Device Management (MDM), Telecommunications Expense Management (TEM) for clients’ adoption. Managed a combined portfolio of over 100,000 devices with an annual spend of $88 Million.
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Manager – Network Bandwidth Management, Sandy Hook, CT 2007 – 2008
Delivered client telecom network plans for best practices, cost savings optimizations, inventory management, network topology, technology adoption. Provided project management leadership for a major provisioning of a $1.1 Million investment in a MPLS network in Asia for a client in 2008. Run special projects for network procurement and retirement for a client after a major merger. Worked with clients’ IT Finance organizations to create business rules-based telecom cost allocation models for chargeback purposes.
AT&T Mobility 2006 – 2007
Telecommunications company based in San Antonio, TX. Provider of fixed and wireless voice and data communications solutions and services.
Manager – Small Business Sales- Outbound, Manchester, CT
Met annual unit and gross-sales targets by implementing local marketing strategies; analyzing trends and results. Established sales objectives by forecasting and developing annual sales quotas for sales team; projecting expected sales volume and profit for existing and new services. Maintained sales volume, service mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
T-Mobile 2004 - 2006
Telecommunications company based in Bellevue, WA. Provider of fixed and wireless voice and data communications solutions and services.
Technical Sales Representative – Inbound, White Plains, NY
Facilitated sales of wireless services and equipment according to company and client requirements. Consistently met sales volume targets.
MaxiVision Enterprises 2000 – 2004
Business Owner, Davao City, Philippines
Started 3 SME businesses in the Philippines – A video rental chain of 2 stores; an organic farm; and a distributorship for Little Tykes toys and play systems. Ventured into real estate development.
AT&T Communications 1984 - 2000
Telecommunications company based in New York City, NY. Provider of fixed voice and data communications solutions and services for consumer and commercial markets.
District Manager - Network Engineering, New York, NY 1988 - 2000
Led a field team of core network switch and traffic engineers and capacity planners that supported AT&T’s 5ESS/OSPS network that provided operator-assisted calling. Led
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network implementation team that deployed Multi-Lingual Operator Services throughout AT&T’s network. Managed 5 of AT&T’s international gateway facilities (switches) and ensured 99.999% call completion rates.
Manager - Network Service Management, New York, NY 1986 - 1988
Provided service management for core network assets and infrastructure supporting AT&T’s Directory Assistance Services. Implemented pioneering interactive voice response technology in front-end systems to reduce operator time by 27% and improve call turnover rate by 15% thereby reducing the need for hiring more operators without impacting call completion rates.
Supervisor - Access Financial Management, New York, NY 1985 - 1986
Supervised 8 FTEs responsible for ensuring the integrity of Access charges billed to AT&T by the Local Exchange Carriers (LEC). Initiated claims against LECs to recover erroneously charged and paid access charges. Instrumental in recovering over $5 Million in overpayments made to NYNEX for inside wire charges (S25). Prepared and presented financial reports to senior management.
Business Accounts Manager - Inbound, Santa Clara, CA 1984 - 1985
Sold business long distance services, Outbound and Inbound WATS, PICs. Resolved billing issues and provided general customer care management.
B.S. Business Administration - Management, University of the East, Manila, Philippines
ITIL v3 Certified; PRINCE 2 Project Management; Certified Specialist in Business Analysis Project Management; Lean Six Sigma Yellow Belt
MS Project; PlanView; MS Office (Word, Excel, PowerPoint, Visio); Microsoft Access; Microsoft SQL Server Management Studio; Presentation and public speaking
AT&T Horizons Program; AT&T Leadership Continuity Program; Published White Paper titled “Containing International Wireless Costs” in the online edition of the Wall Street Technology Association (WSTA) Journal