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Customer Service Technician

Dallas, TX
April 12, 2016

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Romel Granda

**** ********** ** #*** ****: 281-***-****

Houston, TX 77042 Email:






Maintenance on Equipment

Configuring, testing, troubleshooting, repairing and maintaining electronic hardware

Good planning and project oriented skills

Strong Mechanical Skills

Experienced with operating system installations and upgrades

Experienced with Cisco network equipment, including core routers, VPN, and Firewalls

Excellent communicator, including presentation

and customer facing skills

Ability to work in a team and work towards goals as a unit

Microsoft Office

Professional Experience

Impact Selector International

Field Technician, (February 2015 – October 2015)

On call 24/7 for field jobs and responded to emergency maintenance calls.

Up sold services to the customer on jobsites.

Maintained, repaired and troubleshoot all open-hole jars in the shop or job site.

Wired and refurbished all heads for Baker and Schlumberger.

Used wire diagrams to wire tools according customer specifications.

Submitted accurate maintenance reports and necessary paperwork.

Followed all health, safety and environmental procedures.

Under the direction of Wireline Engineers, Service Manager or Specialist, performed a number of tasks associated with the operations, rig-up/down of equipment & tools and related equipment in the shop, yard, or location.

Coordinated work schedule with rigs company men.

Geolog Americas

Base Technician, (September 2013 – January 2015)

Set-up, transport, rig-up, start-up and rig-down of mud logging units and logging equipment.

Maintained and repaired logging units, gas detection systems and drilling data acquisition equipment.

Responsible for implementing company policies with respect to the commissioning of reliable operating units in the shop and field, software and hardware upgrades performed in the shop/field.

Trained Field Geologists in the correct and safe use and operating procedures for gas detection equipment, chemicals, high pressure bottles, hardware, and software.

Responsible for maintenance/refurbishing/restocking and all QA/QC aspects of units being prepared for operations from a local base.

Supplied monthly reports to corporate, allowing efficient communication and accurate information pertaining to Inventory and equipment supply/ maintenance.

Communicated effectively with all Management, Field Operations, and the Service Engineers through regular meetings/ emails/telephone conversations, updating procedures and releasing information in a timely manner.

Manpower/GE Oil & Gas

Electronic Technician, (September 2012 – September 2013)

Interact with internal and external customers as needed.

Recommend changes in circuitry or components to improve operation and maintenance.

Test open-hole and surface equipment systems to engineering and customer specification.

Create appropriate documentation as needed.

Support all team repair operations, RMA dispositions and NCR dispositions.

Provide customers with timely repair turnaround.

Responsible for the testing and repair of electronic circuits, boards and sub-assemblies of open-hole and surface equipment in Return Material Authorization (RMA) return repair status with established quality processes, standards and safety regulations.

Test, troubleshoot, analyze and correct malfunctions of complex electronics or electro-mechanical products.

Icon Solutions/Hewlett Packard

Server Rack Builder, (March 2012 – September 2012)

Rack and stack work, closet work, putting together server

Had to read and understand schematic and line diagrams and customer base configurations.

Assist with new system builds for physical deployment of servers, including receiving, unpacking, verification of system components, preparation of rack space, installation and start-up of servers and equipment.

Wiring server rack with RJ-45, Fiver, and power cables.

Helping other departments with work like server assembly line and Blade cluster testing.

Master Works International

Customer Service Coordinator, (January 2010 – March 2012)

Performed a variety of repairs and modifications to electronic tools.

Conducted audits/verifications to assure the integrity of the software release baseline.

Led the development and documentation of hardware test and verification/validation plans and procedures.

Worked with testing department in identifying reasons for product returns.

Proposed quality improvement ideas to upper management.

Maintained customer RMA information files per company guidelines.

Inspected products involved in a return or exchange.

Managed changes to all software through the Engineering Release Board (ERB) process.

Managed and tracked identified problems ensuring that products were processed appropriately.

Evaluated and Documented test results for each product.

Manpower/Hewlett Packard

Software Technician (CL4), (January 2009 – January 2010)

Running Various Windows and Linux/Unix based tests.

Installation of software, Ghost Images, BIOS upgrades & Downgrades of operating systems.

Specialized but not limited to configuring ILO, remote access, RDP deploy, Data capture and other customer base configurations.

Achieve test required to evaluate product quality and compliance to their requirement of Blade, Proliant, and Storage servers.

Install firmware and zone Brocade and Cisco switches.

Configuration of UPS’s, onboard administrator, and load Oracle to MS clusters.

Hewlett Packard

Systems Backup Engineer, (January 2007 – December 2009)

Configured, tested, troubleshoot, repaired and maintained backup related hardware.

Responded to and resolved tickets from internal customers within the established timeframes.

Level 2 support of the Backup environment for Events on a 24 x 7 x 365 basis, managing incidents and processes as appropriate.

Worked with hp-ux to run Omni service command to troubleshoot servers and device servers.

Diagnosed connectivity, security, protocol and performance issues following documented processes.

Used a small fraction of Legato to run backups on windows boxes.

Used command view 2.0 to manage hardware and SAN connections.

Managed the backup infrastructure to ensure all Service Level Agreements were met.

Skilled in monitoring backup environments and suggesting timely recommendations to prevent backup related operational problems.

Experienced working with members of the HP Operations Bridge in Houston to provide Change Management, responses to customer's technical questions.

Worked with Windows servers to troubleshoot backups and connection issues.

Worked with SQL databases and Oracle databases to run backups.

General all-around knowledge of data center disciplines, computer operations, technical

Support, network infrastructure, and database administration.


Electrical Computer Engineering, Associate Degree

ITT Technical Institute, Houston, TX

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