Customer Service Representative
Resume:
Lisa-Marie Fontes
Jacksonville, FL 32246
Seeking a career with a well established company where my skills are implemented and enhanced. Experienced in carrying out the day to day administration of the front office, including answering incoming telephone calls, electronic mail, distribution of mail, greeting, directing and providing information to all incoming visitors and as well as providing various types of administrative support to staff members; performing regular and recurring duties independently following established procedures and practices; performing new or more complex assignments under specific direction and supervision; delivering competent service and accurate information as part of the pivotal interaction with the public. Skills
Detail oriented and proficient in a fast paced environment
Self-motivated with a desire for constant learning
Excellent oral and written communication skills
Able to identify and resolve problems in a timely manner
Proficient with a multi-lined phone system
Microsoft Word, Microsoft Excel and internet
Professional Experience
Simple Signman, Inc., Jacksonville FL
Customer Service Rep 2015 - Present
Prepare and process customer orders
Accounts receivable
Create invoices
Respond to website e-mail, process catalog and sample requests
Inventory Tracking and returns
Prepare weekly deposits
DBI Services Inc, Jacksonville, FL 2013–2015
Region 3 Payroll Clerk
Process payroll for all Region 3 employees
Process weekly CLC report
Coding of invoices
Entering of division chemical usage
Setting up and maintaining of employee files
Other duties as needed
Brightway Insurance Jacksonville, FL 2013–2013
Renewal Specialist
Answer inbound calls in a courteous and professional manner.
Modify, update, and process any change in amount of coverage, or type of insurance both in AMS and with Carrier.
Review, verify and update data, such as age, name, address, contact information, coverage limits and lender information in AMS and on Carrier websites.
Examine letters from policyholders or agents, original insurance applications, underwriting memos, policy endorsements, appraisals and other company documents to determine if changes are needed and effects of changes.
Correspond with insured or agent to obtain information or inform them account status or changes.
Resolve billing issues resulting from policy changes, reinstatements, cancellations, misapplied payments and NSF's.
VCA Briarcliff Animal Hospital Jacksonville, FL 2007–2012 Veterinary Technician
Acts as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian's productivity. Lead veterinarians and veterinary medical team through the Cycle of Service and communicate with the other associates to maintain the flow of patients.
Provides professional, efficient and exceptional service at all times. This includes performing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets.
Educates clients about Optimum Wellness Plans, preventive care, pet health needs, any diagnosis or treatment, hospital services and other issues.
Obtains relevant information and history from clients and maintain proper and complete medical charts.
Ensures the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
Assist with surgery when needed.
Moral Warfare Recreation San Diego, CA 2007 - 2007 Customer Service Representative
Data Entry (i.e. file maintenance, transactions)
Clerical Duties (i.e. filing, scanning)
Food preparation
Help boost soldiers moral
Bank of America Jacksonville, FL 2000 - 2006
Customer Service Representative
Performed operational support duties of Internet Banking.
Provided a full range of Internet Banking support to customers and bank personnel.
Performed customer setups; maintained customer files; responded to telephone and e-mail inquiries; resolved problems within given authority.
Data Entry (i.e. file maintenance, transactions)
Clerical Duties (i.e. filing, scanning)
Education
Pima Medical Institute 2007 - 2007
Veterinary Assistant Certificate
William M Davies Career and Technical High School 1993 - 1996
High School Diploma
References
Available upon request
Contact this candidate