Manager Customer Service

Rick Albrecht

**** ******* ****, ***** ****, MN *5119 651-***-****

*************@*****.*** linkedin.com/in/rick-albrecht

EXECUTIVE MANAGEMENT

Uniquely positioned to provide leadership and vision, execute organizational objectives,

align resources, and set strategy to ensure sustainability and profit.

PROFESSIONAL PROFILE

• Over 20 years of operational management including 9 years of executive leadership with strong focus on business development, strategic planning, and organizational leadership

• Strong leader with motivational management style, reputation for building teams and mentoring individuals

• Results-oriented achiever with excellent track record in identifying opportunities for accelerated growth

• Self-motivated, organized professional, excels in balancing demands, roles and setting priorities

• Skilled strategist aligning organizational strategies with customers’ demands and expectations

• Experienced in navigating teams through changing business environments

AREAS OF EXPERTISE

• Leadership Development

• Equipment & Fleet Management

• Strategic Planning and Implementation

• Asset utilization & KPI analysis

• Operational excellence

• Forecasting / Account Planning/ P&L

• Facility Design / Build / Maintenance

• Execution / Troubleshooting

• Team Building / Motivation /Coaching

• Integration Management

TECHNICAL SKILLS

• Proficient in Word, Excel, PowerPoint, Outlook, WebEx, Microsoft CRM

PROFESSIONAL EXPERIENCE

Lube-Tech Inc., Golden Valley, MN 5/2014-11/2015

Transportation and Terminal Director,

Responsible for the integration and development of a transportation company post acquisition

• Recruited and led a team to integrate and operate a new division

• Developed financial plan, budget, and forecasting model

• Designed and built a blending and storage terminal to meet annual business need

• Established and implemented equipment maintenance and asset management programs

• Directed development of KPI’s (Key Performance Indicators) to analyze and operate the business

• Led a team in the integration and merger of three operating systems into one functional mobility and billing solution

• Established and implemented new pay structure for drivers

Rick Albrecht Page 2

Yocum Oil, St. Paul, MN 9/2004-5/2014

Senior Vice President (2/2013-2/2014)

• Enhanced business development and sustainability of the organization

• Integrated Yocum Oil’s subsidiaries into a unified offering to the customer

• Led the development and alignment of strategic plan and operational tactics

• Attained profitability to exceed organizational goals

• Obtained operational excellence

• Enhanced margin through asset utilization

COO, Rosemount Clean Energies (RCE) a Yocum Oil Company (3/2011-5/2014)

• Designed and built a 12M gallon terminal and storage facility

• Directed operations, sales, business development and marketing groups

• Responsible for P&L and financial reporting

• Developed business plan and strategic initiatives

• Obtained and maintained MPCA Major Facility Permit

Director of Energy Solutions Group (6/2007-2/2013)

• Responsible for developing and implementing a solution based offering

• Established a fuel testing lab for quality control

• Directed the development of proprietary additives

• Established a hedging group

• Re-structured the organization (created functional groups)

• Spearheaded the implementation of a marketing team

Wholesale Manager (9/2004-6/2007)

• Procurement, storage, transportation, and distribution of fuel and lubricant products

• Enhanced customer service team performance

• Directed operations and maintenance units

• Integrated safety and compliance

Onyx/Superior Services, MN and WI. 1/1998-4/2004

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Operations/Maintenance Manager

• Directing 60 employees, including managers and supervisors

• Winning bids and enhancing relationships with various municipalities

• Location consolidation and profit enhancement

• Asset maintenance and utilization, along with capital expenditure

EDUCATION

University of St. Thomas Opus College of Business, Minneapolis, MN 2011

MBA

Concordia University, River Forest, IL

B.S. Degree Secondary Education / Biology

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