Manager Project

CHARLES T. STEVENS

**** ********** *** ** ****** 616-***-****

Grand Rapids, MI 49546 *************@*****.***

QUALIFICATIONS SUMMARY

PMP Certified MBA with 12 years of accomplishments in management and development in regional to global markets

Departments managed- $12M and 36 member teams in 7 countries; held IT Director and Vice President positions

Solutions with ecommerce, data marts, BI,ERP, application development, cloud, and mobile projects

Successes in turnarounds - increasing production output, and redesigning IT operations

Strong customer service and team focus; led large cross functional and highly complex projects

Knowledge of supply chain, ISO manufacturing processes, SDLC

Success in Finance, Manufacturing, Education, Healthcare, and Hospitality environments

Select clients: Amway, General Motors, Haworth, Spectrum Health, Symantec, various SMBs

PROFESSIONAL EXPERIENCE

Senior Project Manager IT Director ASC LLC (regional holding company) Grand Rapids, MI 2004-Present

Responsible for multiple IT development projects and strategic development

RECENT PROJECTS (2013-Present) Previous Years’ Projects by request

Grooters Productions

STLogics/Member First Mortgage

Project involving web, cloud, mobile, video, social media, and privacy integration

Realigned to outsource cloud or IT infrastructure

Also U of M Football Alumni Association cloud project

Constructed and implemented RFQ

IP Consulting

Primex Wireless

Several Unified Communication projects developed

$2M enterprise application development

Streamlined project and service processes

Embedded software, iPhone, Android, Cloud, RF, and Web development and implementation

Amway

Intranet Site Replacement -SharePoint, Java, and Web development project

ERP Implementation 5 Russian Warehouses; Red Prairie JDA Logistics, cloud project

Upgrade of JD Edwards Finance Accounting Software Business Intelligence (BI) Rapid Decision

IP Manager Upgrade with SharePoint

Agile This Way Mobile Maps V1

OBIEE and Essbase Connectivity

GTO - BOM Report- using C++ developers and Business Analyst

2014 Upgrade DMS Windows and SQL server Database

Ecommerce Visa Global Credit Card Project – Americas

BI SSRS Report Manager for GCMS Case Reporting

New Employee View Functionality

AOP Sales Forecasting Analysis - GDW Demand Source

Learning Management System - Distributor self-assessment tool Russia, China

Inventory Return Bin Column Change Reconfigure inventory data mart module for ecommerce translation and transactions

Global Shop Replenishment Solution-JDA inventory replenishment; $5M WIP project to develop assessment for shop floor in Europe and Asia, enabling automatic order processing delivery

GTO - Ocean Data Exchange & Expeditors International - Order processing and EDI system design and merging of to enable ecommerce system. Projected $2M savings

Healthcare (1999-2014)

GE Healthcare- Worked with US team on medical imaging projects

Symantec – Virtual workstation projects in Virginia and Southwest Texas

Healthcare- Network design and medical offices program

NDA Global Corporation

Support Services and 3PL outsourcing

Directed senior management strategy meetings

Project plan change to transition/outsource 600 person department and national distribution warehouse management system.

CHARLES T STEVENS Page 2

Director PMO Scholar Media Group Michigan 2012 – Present

Lead creative team to execute projects to develop media brands through digital media sales and marketing solutions for Scholar Media Group (Scholarpreps.com and OCChamps.com). Successes in –

Planning

Increase consumer and market penetration

Implementation of projects with brand extension

Social media utilization - Twitter, links, SEO

Senior Project Manager PMASC LLC Grand Rapids, MI 2004-Present (see page 1)

Global Account Manager AT&T/Qwest GR/Southfield, MI 1999-2004

Focus included coordinating WAN sales, repositioning ecommerce business services, and driving monthly sales quota for traditional telecommunication products and services. Achievements:

3-year, $5 million IT services project

Account automation project - 13% cost reduction

Redesigned 150-site global network, $1M savings

Virtually managed international direct reports

Top producer in 3-state region

Achieved 152% of annual quota

Business Development Manager GE Capital/ITS/AIS

1994-1999 Michigan

Lead cross-functional projects for Fortune 500 clients in West Michigan region, including reengineering focus on IT infrastructures and business continuity for testing and security analysis. Customer benefits included average 12% cost savings with IT lifecycle management, process control development, and financial accountability. Achievements:

Revenue driven by achieving 72% annual cost savings for customer through network (WAN) redesign

Developed and managed IT study for financial holding company that produced $9 million in annual savings

Increased Microsoft software contracts 24% and IT service sales by more than 200%

Led sales that streamlined client’s departmental operations, resulting in 44% efficiency increase

Cross division leader in region

EDUCATION & AFFILIATIONS

Master’s in Business Administration, Finance – Grand Valley State University, Grand Rapids, Michigan

Bachelors of Science in Psychology – Grand Valley State University, Allendale, Michigan

PMP- Project Management Professional Certification - Project Management Institute

Project Management Institute Mentor Program with GVSU students

Member PMI • Lean Six Sigma & Process Excellence• International. Academy of Financial Management • IT Focus Expert Group

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