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Learning and Development Professional

Atlanta, GA
April 12, 2016

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Results driven training and development professional with over ten years of management, project management, business processing and information mapping, enterprise content management and curriculum development experience obtained while working in Fortune 500 companies Cox, AT&T and McKesson; My practical skills over four years of management experience including but not limited to:

Presentation and Group Facilitation

Instructional Design / Development

Learning Management System Administration

Stakeholder Analysis


Career Development/Counseling

Human Resources

Event Planning and Coordination

Website Design and Development

Project Management

Team Lead

Training Consultant


Community Health Systems, Franklin, TN June 2015 – present

Clinical Informatics Training Analyst

Established and maintained relationships with key stakeholders (management, nurses and physicians) to document department workflows.

Collaborated with various levels of management and their team to develop standardized operational policies and procedures.

Conducted training needs analysis to identify and implement the appropriate learning interventions to improve employee job performance.

Facilitated biweekly project meetings with key stakeholders and project team members to communicate status.

Proficient in Cerner application: FirstNet and PowerChart.

MarketSource, Change Management, Commercial Innovation Channel Services, Alpharetta, GA

Instructional Developer August 2013 – May 2015

Established and maintained relationships with Sales Program leadership and their teams to understand their business processes and needs to create the appropriate learning inventions to achieve their desired business outcomes.

Conducted kick off meetings with key Sales Program leadership to communicate Program Management Curriculum project status.

Created project plans based on defined business objectives, containing tasks, resources, communication schedule and key milestones to manage the scope of the project.

Presented project plan to key Sale Program leadership to obtain approval and recommendations.

Collaborated with Program Managers, Program Directors and their team to develop standardized operational policies and procedures.

Conducted training needs analysis to identify and implement the appropriate learning interventions to improve employee job performance.

Collaborated with key stakeholders to identify and assign the appropriate resources to perform project tasks.

Facilitated weekly project meetings with key stakeholders and project team members to communicate status via progress report / presentation.

Managed a team of training professionals (instructional designers, trainer and multimedia) to develop leadership curriculum. Developed training materials on SharePoint 2010 for training professionals.

WellPoint – Jawood, Columbus, GA

Training Consultant April 2013 – August 2013

Consulted with management to identify training needs of new hires to define training schedules and performance improvement plans, needs assessments and training materials.

Assisted management in evaluation of training and measured its effectiveness.

Established and maintained a relationship with business unit management to understand their training needs to develop the appropriate learning interventions.

Facilitated weekly project meetings with key stakeholders and project team members to communicate status and task completion Conducted training at offsite vendor locations in to communicate procedural and workflow updates related to the National Health Care Reform legislation for Enrollment and Billing classes with over twenty (20) employees weekly, via phone, classroom or one-on-one.

Identified appropriate and implement interventions to improve employee job performance, included development of job aids, re-training and coaching impacting individual and small group members.

Cox Media Group (Client), Atlanta GA

Training and Development Consultant November 2012 – February 2013

Acted as a Project Lead to identify and documented business, system and user requirements to implement Taleo Learn, learning management system, and participated in UAT sessions.

Identified resources required to maintain learning management system, including wrote job description and user guides.

Collaborated with cross functional project team members responsible for interfaces, developing reports and data conversion.

Developed end user documentation and training for internal Learn system administrators.

Created presentations for Human Resources Managers and Leaders explaining new Integrated Talent Management Project: Fusion Goal Management and Performance and Taleo Learn.

Conducted weekly stakeholder meetings to update management on the implementations projects: Fusion Goal Management and Performance and Taleo Learn.

Attended weekly Joint Application Development (JAD) meetings to discuss the configuration and maintenance of the Fusion Goal Management and Taleo Learn modules.

Completed Taleo Learn System Administration courses: Learn System and User Configuration and Learn Prepare and Distribute Content.

McKesson Corporate, Alpharetta, GA

HR Records Administration Team Leader October 2011-November 2012

Supervised four employees responsible for administering: I-9 and e-verify, WOTC, New York and California Wage Theft Act, records management, reduction in workforce and digital imaging personnel records project.

Conducted kick off meetings to promote the launch of imaging project to all US offices, provided project schedule and assigned tasks.

Developed project plans, weekly budget and status reports, risk logs and communications, requests for change.

Managed and monitored to the project scope creep to identify potential problems, scheduling and $ 75 - 150K budget or costs by updating project plan and communicated changes/risks to the key stakeholders ensure that the revised project goals are met.

Conducted weekly meetings to manage client expectations by ensuring the delivery of the highest quality service and respond to client feedback. Collaborated with vendors to negotiate prices, assign tasks/services and manage budget.

Worked with business partners to document Standard Operating Procedures (SOP), and supported the implementation of the process changes to the digital repository and employment verification. Developed and facilitated curriculum on I-9 processing and on imaging tool.

Conducted monthly training sessions HR professionals across US locations on I-9 and e-verify using LiveMeeting and MS Communicator.

McKesson Provider Technology Education Solutions, Alpharetta GA

Technical Course Developer December, 2009-October, 2011

Identify key stakeholder analysis by interviewing the appropriate hospital staff or personnel to ensure their expectations and desired deliverables are in alignment.

Conducted kick off meetings with all key stakeholders to determine the implementation date, resources, key milestones and potential risks.

Executed the instructional design tasks as assigned on project plan to achieve deliverables within budget and on scheduled.

Developed end user educational courses (webinars and instructor led) for external and internal customers using Admin-Rx, HEO, HED.

Created assessments and simulations, using Captivate and QuestionMark.

Recommended educational interventions for end user projects, including performing gap analysis for STAR project.

Taught the Employee Readiness department to teach MS Office in their new hire classes.

Supported the corporate diversity initiative, appointed as an External Relations / Brand Awareness co-chair for employee resources group to organize community service and employee engagement events.

Completed SharePoint 2010 Administrator training to maintain department SharePoint site.

AT & T Mobility, Atlanta, GA

Senior Training Manager/Instructor, System Training & New Initiatives September 2007-December, 2009

Managed a team of Instructional Designers for system release training initiatives, utilizing various tools including PRISM and SharePoint.

Developed project plans, project charters and schedules to monitor project scope, assigned resources and task completion of project resources and other relevant operational departments and IT.

Analyzed or assisted with the analysis of client needs and use a variety of instructional design techniques to design, develop, and maintain instructor-led, web-based, assessments, and other types of learning interventions, using Lectora, MS PowerPoint and MS Word.

Presented the project status weekly to key stakeholders for feedback, based on their feedback make project adjustments or changes Delivered train-the-trainer (T3) sessions and work with the T3 Trainer for this group on the first set of T3s using LiveMeeting, MS Communicator and Adobe Connect.

Served as a Curriculum Developer, Technical Services team analyzed current training materials to standardize enterprise training course offerings; Conducted pre-design analysis to produce step level descriptions or flow charts of job tasks.

American Red Cross, Douglasville GA

Specialist, Trainer, Hospital Services February, 2007-September, 2007

Lead, mentored and trained Hospital Services 10 staff and 10 contractors, included supported scheduling, staffing and performance improvement efforts, enforced policies and procedures. Participated in weekly management meetings to address department goals and initiatives, staffing and other relevant information. Developed and delivered progress reports on employee development using a learning management system. Coordinated training materials and created orientation materials, using MS Office and SnagIt

Blue Cross Blue Shield of MI, Detroit, MI

HR Senior Services Representative, Corporate Education and Employee Development May 2000 – December 2006

Managed the on-site college and tuition assistance program called Opportunity You for approximately four years, which served over 900 employees. Developed and delivered progress reports to management weekly on discuss program status and tuition costs.

Conducted kick off meetings with management and vendors (local colleges) to announce the rollout of academic fairs to promote onsite programs and services. Created all communications including project plan, schedule and risks log.

Served as a Learning Management Systems Administrator on HIPAA Implementation team by creating and maintaining employee course curriculum, user accounts and passwords, using Knowledgewire ®, a custom learning management system. Received a corporate award.

Identified, notified and tracking over 1,000 contractors required to complete HIPPA training for HIPPA project. Reported project status weekly to management.

Facilitated JAD sessions with operational departments to interview role specific employees to identify key tasks and tools used to perform their jobs for Selection System project. Reported weekly to management the project status and any potential risks.

Performed job analysis functions, including facilitation validation and feedback sessions, used to implement a new selection system process for various positions, such as customer service representatives, team leaders and general clerical. Certified as a Wonderlic Test Administrator. Served as webmaster to create, maintain and update department websites.

Created instructor-led courses and online survey materials for both technical and soft skills, using MS PowerPoint 2007 and MS Word 2007, which includes Neptune Intelligent Computer Equipment (NICE), Work Management System (WMS), National Account Service Company (NASCO) processing system, Benefit Overview, Interviewing and Selecting High Performing Employees, Selection System Administration, LOCAL and Aspect, evaluated team leader performance.

As a Senior Analyst-System Liaison, HIPAA Compliance Project on the HIPPA Medical Code Sets Implementation Team by working with management to collect medical code set data, create and maintained MS Access database used to generate reports and track code implementation for HIPAA Medical Code Sets, Quality Assurance Team.

Acted as a Project Lead – Instructional Developer for the Documentation, Design and Development team to support various online implementations to update the online policies and procedures for various customers, including MESSA Choices, ProQuest, Aeroquip, and Metaldyne.

Blue Care Network February 1999-May 2000

Operational Trainer, Membership and Billing, and Group Inquiry, Southfield, MI .

Consulted with management and IS to identify training needs of new hires and current staff, developed training procedures and policies for three departments, which involved: defining training schedules and performance improvement plans, needs assessments and implement a standard computer based training using STAR. Designed, developed and implemented approximately ten (10) training modules and job aide, for new hires and current employees on various departmental topics: underwriting, enrollment processing, group inquiry

Instructed over thirty (30) end-users weekly, via phone, classroom or one-on-one, on resolutions to various software product issues.

Albion College December 1995-1996

Associate Director, Career Development Center, Albion, MI

Managed a team of staff (executive assistant and assistant director) to promote and implement career development opportunities to undergraduate students and alumni, included career advising, resume writing, interviewing and job search strategies for internships and permanent positions.

Marketed universities to employers and hosted career events, including career fairs, information sessions and on-campus interviews.


Received an AT&T HR Service Leader Award for managing System Release Implementation by creating online course and demonstrating the AT&T Customer Rules!, and two Peer Recognition of Employee Achievement certificates, March, 2008-December, 2009.

Received two corporate SPOT Awards for supporting online implementations for the customer service department at Blue Cross Blue Shield of Michigan, May 2000 -November, 2001.

Received corporate SPOT Award for serving on the HIPPA Medical Code Sets Implementation Team by working collecting medical code set data, maintaining data repository and training departments at Blue Cross Blue Shield of Michigan, November 2001–December 2002.

Received corporate SPOT Award for serving on the Selection System Implementation team to perform job analysis functions, including facilitation validation and feedback sessions, used to implement a new selection system process for various positions at Blue Cross Blue Shield of Michigan, December 2002 – December 2006.

Received corporate SPOT Award for serving on the HIPPA Training Implementation by serving as a Learning Management System, Learning Management Systems Administrator and Instructional Developer to educate, train and track employee training, December 2002 – December 2006.


MS Office, I-MAX (MACESS), MS Windows, MS Project for Windows, OPUS, Novell, MS Exchange, Infocell, Page Maker, ImageNow Point of Sale (POS), Lotus Notes, STAR, FrontPage, MS Outlook, PREFERENCE, Adobe Acrobat and Adobe Illustrator, Guardian

MS Image Composer, NASCO Online Benefit Narrative (OBN), RoboHelp, Captivate, Adobe Illustrator, Dreamweaver, PhotoShop

MS Access, MS Publisher, HTML, Lectora, Adobe Presenter, XSite, Contenta, DocuTools, Lectora, QuestionMark, SumTotal, PeopleSoft, BrainShark, UPK, WebEx, PeopleSoft, SalesForce (CRM)

McKesson Products: Horizon AdminRx, Care Organizer, Horizon Expert Orders, Horizon Infrastructure: Healthcare Messaging Service

WellPoint: Gemini, ISG/STAR, Ultera; Cerner: FirstNet


ASTD Designing Learning Certificate, December, 2008

Performance Technology Associates, Inc. â Certified in DocuTools Writing System and Structured Writing for Policies and Procedures

Successfully passed the Wonderlicâ Personnel Tests to become a Test Administrator.

Successfully passed Michigan State Real Estate Salesperson exam, June 2003.

Successfully completed Project Management for Instructional Designers course.

Successfully completed OPS100: McKesson Horizon Infrastructure – Operations course.

Successfully completed Franklin Coveyâ Project Management course, February, 2011.

Successfully completed Lean Six Sigma Yellow Belt training, May, 2011.

EDUCATION Michigan State University, East Lansing MI

Masters of Science Major: Management, Strategy and Leadership

Michigan State University, East Lansing MI

Graduated with Masters of Arts, Major: Adult & Continuing Education

Michigan State University, East Lansing, MI

Graduated with Bachelor of Arts, Major: Human Resources

References Available Upon Requests

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