Customer Service Care

Iyanla Mitchell

**************@*****.*** - 832-***-****

Pflugerville, TX 78660

**************@*****.*** - 832-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Front Desk Receptionist

La Quinta Inn - Austin, TX - February 2014 to March 2015 Responsibilities

Make, confirm, and cancel reservations when needed. Answer phones, check reservation faxes as well and assist guests on a daily with issues that may arise. Customer Care Specialist

Legalzoom.com Inc - Austin, TX - March 2012 to November 2013 Austin, TX

At Legal Zoom, Customer Care is known as the heart of the company. My passion for helping our customers is what sets me apart from the rest. That means putting the customer first, then shaping the entire experience into delivering quality care and support. I am most known to thrive in a consistently changing and fast paced environment, all while putting the customer first on a daily basis. In saying that, an opportunity was presented to cross train and laterally advance to an additional line of business in all to enhance the customer care experience and gain a brighter knowledge base for the company. Mental Health Assistant

Austin State Supported Living Center - April 2010 to March 2012 TX Austin

Salary Pay: $1960/month

Mental Health Assistant, also known as MHA, may delegate portions of these responsibilities, and sufficient authority for fulfillment, but may not relinquish overall responsibility for results. The duty of a MHA may be reassigned and changed on a daily basis by the Unit Director to other homes and units as needed to fulfill coverage needs. As the assistant, I worked within established guidelines to hold and instruct training, under moderate to no supervision, and with limited latitude for the use of initiative and independent judgment. Sales

Advantage Market - September 2007 to March 2010

Lead/ Manager in Sales Demonstrations Austin TX

Pay: $ 12.75/hour

As a Lead, I had the opportunity to manage about 6-10 individual representatives as they perform their individual job tasks daily. The primary duties that were executed included: provide complete status document, audit, track inventory, coach statistics and performance, food preparation and run minor errands for supplies. Tracking inventory and maintaining company quotas required extended working hours in which having an open and flexible schedule always allowed the opportunity meet the expected monthly quotas. Customer Service Technician

Protect America, Inc - Round Rock, TX - July 2006 to April 2009 Round Rock, TX Pay: $ 10.75/ hour

Customer Service Technician duties included outbound alarm installs, marketing, billing/collections, audit cases, escalation specialist, inbound customer technical support and resolve routine customer service inquiries. . Also, during this time, I had the opportunity to become a certified, Quality Assurance Representative,

(QA), and Help desk dispatching.

EDUCATION

Regency Beauty Institute

2011

Associates in Nursing

Austin Community College

April 2008 to August 2010

Pflugerville High School

2008

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