**** ***** ***, ***** ****, IL 60403 C: 630-***-**** email@example.com Operations driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Dedicated leader with 7-year track record of managing company administrative and operational needs. Proactive and organized professional well-versed in documentation, compliance and cost control. Employs excellent leadership skills and multi-tasking strengths. Skilled operations professional well-versed in providing high quality operational support.
Microsoft Office proficiency
Strong interpersonal skills
Outstanding communication skills
Dedicated team player
Meticulous attention to detail
Strong problem solver
Professional and mature
09/2014 to Current General Manager
TitleMax Bridgeview, IL
Deliver excellent customer service by greeting and assisting each customer. Help customers select products that best fit their personal financial needs. Offer exceptional customer service to differentiate and promote the company brand.
Held each team member accountable for achieving brand and performance goals.
Process all sales transactions accurately and in a timely fashion. Complete weekly schedules according to payroll policies. Communicate regularly with management regarding portfolio performance and new loan transaction quality.
Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Create charts and graphs to illustrate daily, monthly and annual financial reports. Monitor risk accounts on a weekly, monthly, quarterly and annual basis. 05/2009 to 09/2014 Operations Manager
Old Navy Oak Brook, IL
Analyzed marketing information and translated it into strategic plans. Managed office inventory and placed new supply orders. Exceeded personal sales goals for 4 quarters in a row. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Offered direction and gave constructive feedback to motivate team members. Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
05/2007 to 01/2008 Fraud Investigator
JP Morgan Chase Elgin, IL
Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading. Monitored risk accounts on a weekly, monthly, quarterly and annual basis. Maintained confidentiality of bank records and client information. 06/2005 to 05/2007 Target
Customer Service Representative
Glendale Heights, IL
Operated a cash register to process cash, check and credit card transactions. Replenished floor stock and processed shipments to ensure product availability for customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
College Of DuPage Glen Ellyn, IL