Mary I. Parampottil Business Analyst
972-***-**** firstname.lastname@example.org Coppell, TX 75019
Sharp and dedicated analyst with extensive telecommunications experience within highly competitive markets. Analytical professional open to new opportunities in other industries and seeking to expand existing skill set. Certified scrum master with a solid understanding of Agile and Scrum methodologies as well as traditional principles of project management. Interpersonal communicator focused on team work and building relationships and promoting cooperation across business units to drive positive change for enhanced operations and profitability. Areas of Expertise include:
BUSINESS SYSTEMS ANALYSIS
AGILE & SCRUM METHODOLOGIES
Experience & Notable Contributions
Coppell, TX 2002 – Present
Implementing a diverse set of responsibilities including the roles of family manager, caretaker, mentor, and educator as mother to three children; skills involve scheduling, finance, home, time and task management as well as project management and child development. Volunteering in various school activities, classroom projects, school events, educational field trips, and class assistance while performing relevant administrative work, planning with college students to increase funds for charities through on-campus sports tournaments, and buying and shipping wholesale goods for fundraising events in New York.
Volunteering in order to raise funds for local and international charities.
Assisted with children’s cultural dance class from 2009 – 2015.
MCI/WORLDCOM Richardson, TX 2000 – 2002
Local Network Engineering Translations
Switch Network Translations Engineer, Level III
Executed numerous translations responsibilities including managing translations standardization and implementation of multiple LAN Lucent 5ESSes from Ericsson switch platform; maintaining switches with proactive care through Simcall programs to sustain standard translations expectations; collaborating with far-end Ericsson and 5ESS switch personnel to execute switch test runs on translations changes after business hours in order to avert data traffic problems for customers; successfully building new rate centers for each 5ESS switch through network translations programming; and modifying all Recent Change View forms according to standard.
Standardized all switch forms in RCV using Apptext programming in order to effectively run large scripts in each 5ESS switch.
Trained with translations team in order to possess strong knowledge of each form of RCV that was integral to manipulate data contingent to all switches to be standardized.
AT&T Staten Island, NY 1997 – 2000
Trunk Operations Center/Network Management Center
Switch Network Manager
Managed a diverse set of responsibilities including proactive testing, troubleshooting, and resolving all trunking, T1, and T3 problems from near-end and far-end origin; evaluating, resolving and averting daily machine detected interoffice irregularities, switch cutoff calls, and facility alerts troubles; and working with the far-end, domestic central offices internal and external to AT&T in order to restore trunks and T1s to service.
Designed and implemented trunk-testing 105 and108 schedules on all T1s in every switch; this resulted in proactive detection of all trunk errors on a daily basis which would be resolved prior to them affecting customer service.
Managed the preventive maintenance of multiple domestic Lucent 5ESS switches from trunk level and above which resulted in error-free analog and data traffic at a daily 99.97% rate.
CITY UNIVERSITY OF NEW YORK New York, NY 1994 – 1997
College Assistant and Tutor
MARY I. PARAMPOTTIL – Experience Continued Page 2
Developed and maintained all databases for department-sponsored classes along with diverse responsibilities including student registration, grading, and general administration for department Director; and providing overall technical support.
Tutored students in C++ programming, remedial mathematics and English courses.
CITY UNIVERSITY OF NEW YORK New York, NY 1994 – 1996
Carried out various responsibilities including general management, maintenance, and supervision of over 360 IBM PCs networked through Novell Netware for student use; and technical support to students and faculty members on various hardware and software issues on both the Windows/DOS and Macintosh environments.
Assisted students during computer lab sessions in the computer labs in the business department.
Education & Training
Master of Business Administration
WAGNER COLLEGE Staten Island, NY 2000
Bachelor of Science – Business Management (Minor in Economics)
CITY UNIVERSITY OF NEW YORK New York, NY 1996
Bachelor of Science – Computer Science
CITY UNIVERSITY OF NEW YORK New York, NY 1994
Scrum Master Certificate
SCRUM ALLIANCE 2015
Certificate of Completion – Project Management Series
NORTH LAKE COLLEGE Coppell and Irving, TX
Microsoft Office Suite
Systems and Programming Languages:
AmiPro Apptext Script C++ ConnectVu Dbase III & IV
Ericsson DMS Switch HTML Lucent 5ESS-12,13,14 Network Translations
ProComm Plus T1s and T3s Trunks WP
Star Award in Operations and Technology for Network Translations, MCI/WorldCom
Excellence Award for Commitment and Support of the Brooks SS7 Migration Project, MCI/WorldCom
Excellence Award for Dedication and Commitment to Lucent 5ESS Standardization Project, MCI/WorldCom