Customer Service Manager

Anetra Hall

Office Assistant

Dynamic, results-oriented, and effective Professional with 16+ years of experience in the Real Estate and Banking industries, serving multiple functions including Sales, Real Estate Manager, Office Support, and Personal Banker. Recognized for ability to meet and exceed organizational goals, including increasing revenue and maintaining customer retention. Demonstrated outstanding communication skills, building rapport with management, team members, vendors, and customers. Proven record in exceeding profitability expectations and sales goals.

Core Competencies

Sales & Marketing Management

Operations Management

Real Estate Expertise

Client Relations

Financial Management

Administrative Assistance

Revenue Growth

Process Improvement

Performance Improvement

40 WPM AMSI MS Office OSCAR

Experience & Notable Contributions

Real Estate Experience

•Generated and monitored traffic, followed-up, and provided tours of community to an average of 12 + clients per week

•Met with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas, successfully assisting 48% of clients with their rental needs

•Oversaw daily operations of property leasing functions by planning, organizing, and developing processes to achieve maximum occupancy of 97.9%

•Conducted tours and leased apartments to prospective clients, with 46% closed deals

•Met and exceeded weekly leasing goals of $40K and maintained high closing ratio of 44% at quarter end

Sales Experience

•Networked and built rapport with business partners and customers, increasing referrals by 38%

•Conducted weekly Market Surveys with over 11 participants, and improved services of 32%

•Contacted prospective customers through networking, outreach to local businesses, and cold calling, successfully generating $90K-$100K in new accounts

•Determined and prepared service proposals according to customer financial needs to clients, accounting for $51K in revenue

•Regularly communicated with existing customers, maintaining retention rate of 41%

Office Management Experience

•Routinely inspected grounds, facilities, and equipment to determine repairs and maintenance needs

•Helped manager and bookkeeper with renewals and notices of 400 clients

•Mentored, trained, and established work schedule for 5 associates, improving productivity by 22%

•Efficiently processed all required administrative forms, reports, and related information

Work History

Account Executive Corporate Housing Associates, LLP The Woodlands, TX 1/2015 - 11/2015

Senior Leasing Associate Corporate Retreats International Houston, TX 12/2006 – 1/2015

Leasing Manager Archstone Medical Center Houston, TX 11/2003 – 12/2006

Personal Banker Bank of America Houston, TX 4/2000 - 8/2003

Leasing Consultant Archstone Medical Center Houston, TX 7/1997- 4/2000

Education

Completed Coursework towards University Studies University of Houston

University Studies Coursework Blinn Junior College

Social Work Major Northwestern State University

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