Sales Customer Service

Jo Ann Dempsey

* ****** ***** *** *****, NJ ***** 908-***-**** *********@*******.***

Summary

Energetic and personable top-producing sales professional with 8+ years proven track record in the K-12 education market. Excels in prospecting, consultative sales, new business development, and account retention. Proficient in entire sales cycle from lead generation through presentation to negotiation, closing, and follow-up. Solid understanding of key account management, with highly accessible customer service and rigorous follow-up. Action oriented, and ready for challenges; seizes and acts upon opportunities others often overlook. Proven aptitude for developing relationships with key decision makers. Superior communication skills, including listening, speaking, writing and presenting. Excellent organizational skills with ability to multi-task with ease using expert time management skills while maintaining primary focus on priority assignments. Strong ability to analyze and solve problems. Fast learner with proven ability to hit the ground running and deliver results quickly. Reputation for displaying professionalism and high level of integrity. Proficient in Microsoft Office, WebEx and CRM systems.

Professional Experience

Business Partnership Consultant, 2013 to Present New Jersey School Boards Association Trenton, NJ

Specializing in sales of cloud-based applications, infrastructure solutions and Microsoft products for 581 K-12 public school districts and 80 charter schools in New Jersey.

Developed a technology purchasing program enabling schools to purchase technological products and services at reduced costs, saving all New Jersey school districts thousands of dollars each fiscal year.

Work closely with the New Jersey Department of Education on initiatives to improve student achievement.

Preparing and delivering presentations and proposals.

Conducting discovery calls to determine school district goals, needs, pain points, business solutions, timing, and budget.

Prospecting productively including cold calling, lead generation, and networking to build a solid pipeline.

Following up on leads and referrals generated from marketing activities, webinars, conferences, and trade shows.

Consistently exceeding monthly, quarterly, and yearly sales goals.

Developing and implementing technology conferences, including selling sponsorships, establishing programs, and working with marketing to promote conferences.

Creating strategic business development plans to meet sales objectives.

Preparing pipeline reports, forecasts, and budgets.

Working closely with marketing to develop marketing efforts, promote products and services, webinars and conferences.

Exhibiting at various conferences and trade shows.

Sales Manager for three photography offices, 2010 to 2013 The Studio Freehold, NJ

Managed staff at three New Jersey locations.

Designed and implemented effective sales approach for sales teams.

Utilized CRM system to manage and analyze customer interactions.

Followed up with inbound leads generated from marketing activities and web inquiries.

Met with prospects and presented products and services.

Analyzed pricing and profitability of products and services, increasing company profits by 35%.

Designed and implemented sales marketing plans.

Prepared contracts.

Negotiated vendor contracts, reducing costs by 20%.

Developed efficiency-enhanced workflow process improvements accommodating increased responsibilities necessitated by staff reductions, increasing revenue by 25%.

Increased customer service by reducing production time by 20% on various products.

Part-time Sales Representative, 2007 to 2010 Walt Disney World Orlando, FL Home office in NJ

Sold dining and dinner show reservations, Cirque Du Soleil reservations, golf tee times, and various children’s activities.

Serviced each guest telephone call.

Achieved top-producing agent status exceeding targets and quotas each month by a minimum 40%.

Regional Sales Manager, 2001 to 2003 SVI Training Products San Diego, CA Home office in NJ

Sold instructor-led courseware, multi-media, interactive computer training products, and skill assessment tools to K-12 school districts, colleges/universities, government agencies, and corporations.

Generated new business, maintained existing accounts, expanded territory, and increased sales.

Developed leads and maintained a viable network of business contacts and prospective clients to consistently exceed sales quotas by a minimum of 30%.

Achieved Presidents Club status in first year, exceeding targeted sales goals by 50% to 75% each year.

Captured 45% of competitor’s business within assigned territory.

Increased number of clients by a minimum 35% each year.

Analyzed customer needs and proposed alternatives.

Developed and delivered effective sales presentations.

Prepared weekly, monthly, and yearly forecasts together with business plans.

Jo Ann Dempsey 908-***-**** *********@*******.*** Page 2

Regional Sales Manager, 1998 to 2001 ProSofttraining Phoenix, AZ Home office in NJ

Sold internet/intranet-based distance learning solutions, computer-based training, skill assessment tools, instructor-led courseware, virtual desktop conferencing solutions and custom learning solutions to K-12 school districts, colleges/universities, learning/training centers, government agencies, and corporations.

Generated new business, maintained existing accounts, expanded territory, and increased sales.

Reversed a history of stagnant sales; improved account service; applied consultative sales technique; and grew sales in every established account by a minimum 20%.

Generated highest volume of new accounts, company-wide by prospecting aggressively and opening 50 new accounts in less than six months.

Captured 30% of competitor’s business within assigned territory.

Achieved Presidents Club status exceeding targeted sales goals by 40% to 65% each year.

Prepared forecasts and business plans.

Acquired additional business following initial sale.

Developed and delivered effective sales presentations.

Initiated, developed and natured new leads to generate additional sales revenue.

President and Partner, 1995 to 1998 Computer Training & Solutions Princeton, NJ

Started company after working as an independent consultant for various corporations and training centers. Managed company, including 45 staff members.

Recruited, interviewed, hired and trained all personnel.

Trained and maintained a solid producing sales force of dedicated and enthusiastic employees.

Created strategic business plans.

Negotiated vendor contracts.

Developed and implemented sales and marketing plans, increased business and market share by 40%.

Conducted computer classes on an as-needed basis.

Independent Consultant for various corporations and training centers, 1994 to 1995 New Egypt, NJ

Independent consultant for various corporations and training centers throughout New Jersey.

Expanded business by 80% to warrant forming Computer Training & Solutions.

Recruited, interviewed and hired employees.

Trained corporations on numerous software packages.

Created custom courseware, databases, presentations, macros, spreadsheets and templates.

Traveled extensively to various client locations.

Manager, 1990 to 1994 Total Research Corporation Princeton, NJ

Managed multiple operations departments within the organization.

Researched and recommended hardware, operating systems and software programs.

Trained company employees on operating systems and software programs.

Attended account and client meetings.

Streamlined internal process, reducing turnaround and delivery report time to clients by 60%.

Merged departments cross-training personnel, reducing staff and over-head costs, leading to 25% increased profitability.

Traveled to offices in Washington, D.C. and Chicago, Illinois.

Manager, 1986 to 1990 Opinion Research Corporation Princeton, NJ

Managed multiple operations departments within the organization.

Researched and recommended hardware, operating systems and software programs.

Trained company employees on operating systems and software programs.

Transitioned corporation to computers, reducing personnel by 30% and increased production time by 65%.

Education

Rider College 1983 to 1986 - Business Major

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