E: firstname.lastname@example.org • M: 514-***-**** • Saint Bruno, QC J3V 5A5
SALES, CUSTOMER SERVICE & BUSINESS DEVELOPMENT
Commitment • Leadership • Integrity
Highly motivated and meticulous professional with 12 years of twelve years of successful sales and management experience. A proven leader, self-starter, task oriented and major contributor with outstanding administrative and customer care capabilities. Strong organisational skills: Planning, Implementing, Monitoring and Achieving. Solid track record of success in managing customer experience. Fluent in French. Core competencies include:
Outside Sales • Account Management • Customer Experience Improvement • Team Management • Strategic Planning & Development • Process Simplification • Sales Support • Program Implementation
GKP Global Solutions Inc. • January 2014 – Present
A respected provider of innovative solutions to deliver Instructional Technology and Audio Visual equipment for Business, Education, Health Care, Hospitality, Government and Sport.
Business Development Manager
Successfully converted customers to use Mimio interactive technologies over Smart technologies.
Effectively planned and implemented new programs, such as on-boarding and product training for new clients/partners.
Increased market presence by establishing relationships with key decision makers and implementing proven sales practices such as; prospecting and on-site product demonstrations.
Wintergreen Learning Materials Ltd. • December 2006 - January 2014
A trusted Canadian supplier of school and child care furniture and supplies.
Regional Sales Manager for Quebec
Consistently produced an average of $1.25 million to $1.5 million in annual sales.
Achieved highest sales overall of $2.1 million; out of 10 sales people.
Revitalized several stagnant accounts increasing volume by over 70% within the first year.
Stelpro Design Inc. • February 2004 – November 2006
A North American leader renowned in the electric heating industry, heating cables, ventilation (HVAC) and electronic controls.
Sales & Customer Service Manager for English Canada & New England customers
Effectively managed customer service lines and ensured customer satisfaction for over 100 customers daily.
Meticulously assisted all agents and distributors with requests for samples, catalogues and promotional items.
Managed and authorised credits and (RMA) Return Material Authorizations.
Degree in General Social Science
Champlain College • 1990
Proficient in Microsoft Office Suite: Advanced Excel • Word • Power Point • Outlook • Sage 50 • Salesforce • Weebly