Customer Service Data Entry
Resume:
Jennifer Lee Parra
Houston, TX ***61
********.*******@*****.***
(612) 281-2658mailto:***************@*****.***
PROFESSIONAL SUMMARY
Take charge professional with 2+ years’ experience in a leadership and customer service role who is self-motivated, dependable and creative thinker paying close attention to details.
HIGHLIGHTS
Team Player
Auditor
Spanish/English
Office Procedures
Lead Worker
Time Management
Shipping/Receiving
GPMS/OSHA/ISO
Goal Oriented
Receptionist
Hiring/Interviewing
Courteous
Troubleshooting
Phone Etiquette
Order Picking
Organized
GLS System
Assembly
Return Procedures
Confident
Quality Control
Computer Skills
Production/Manufacturing
Customer Service
Quick/Precise
Human Resources
Microsoft Office
SAP System
Clerical/Account Holder Cross Road Centers, Houston, Tx 77023 12/14/2016 - 04/04/2016
● Answered incoming calls to customer’s orders and set up a delivery date and time.
●Make orders for the warehouse to be pull.
●Do inventory every Tuesday and Friday.
●Call clients for any missing product for orders need to be made.
●Make bills for shipment.
●Send activity report every Friday.
●Order supplies for office and warehouse.
●Making sure we have everything we need for the warehouse.
Medical Screener The Mash Program A PatientMatters Houston Tx 9/23/15 - 12/11/2015
●Screen for clients if they're eligible for medical benefits.
●Transfer clients to their advocates.
●If clients are eligible fill out applications.
●Ask client if they have any type of private health insurance secondary insurance Medicaid or Medicare.
●Update the system collect information if they have insurance.
●Close their account is done filling out applications.
●Declined the application of client do not want any additional assistance.
●Provide clients with hospital number if clients ask for.
Dispatcher Select Staffing, Houston, TX 06/09/2015 - 07/11/2015
●Answer phone calls to customers and sales.
●Call the customers to verify they have gotten their merchandise, make sure there was no damage on their merchandise.
●Make calls to the customers to verify there will be an adult to receive the merchandise.
●Make calls to the customer to do a 48 hour call and to make sure everything is going good and is working great.
● Answered incoming calls to customer’s orders and set up a delivery date and time.
●Answered calls from stores to make sure the customer was aware of the delivery.
●Data entry all the information about the customers and update their orders.
●Called customers about damages and offer discounts.
●Called customers about their surveys.
Auditor / Loader / Unloader ProLogistix, Pasadena, TX 01/09/2015- 05/22/2015
●Audited and corrected a crew of 5 – 15 in loading and unloading docks to ensure proper quality and daily output
●Loaded and unloaded trucks according to the procedures
●Identified problems and found quick resolutions to send out freights as soon as possible
●Calculated the freight amounts, verifying the correct freight being sent out
Housekeeper / Companion Auburn Homes and Services, Chaska, MN 7/24/2014-10/31/2014
●Maintained and assured the levels of cleanliness in my designated work area and building
●Followed regulations, policies and procedures required by state, OSHA, and company being compliant at all times
●Cleaned residential living spaces, common areas and any other assigned areas
●Collected laundry and ensuring housekeeping and laundry supplies to be always well stocked
●Assisted residents when needed
●Transported residents from one place to another depending on the location
Sales Floor/ Guest Service Babies R Us, Richfield, MN 02/24/2014-07/13/2014
●Work as a guest service assisting customers with their returns and exchanges.
●Assist guest with their questions and or concerns.
●Work in baby registry welcoming mothers to our store and help them get what they need.
Staffing Assistant / Line Lead Preferred Employment Group, Bloomington, MN 04/2012-07/2013
●Interviewed and hired potential candidates for positions according to skills and qualifications.
●Gathered the proper documentation and ran E-Verify for employees
●Ran all the Payroll hours timely on a weekly basis
●Data entry into computer systems including job seeker information and documentations
●Answered inquiries in person and phone, gathering information and referrals to appropriate person
●Accompanied newly hired job-seekers to job site to ensure proper company procedures were followed.
●Researched information on computer of new hires, including background checks and proper federal identification
●Gathered all information required and filled out paperwork for Worker’s Compensation.
●Worked on-site doing the check-in in different companies
●Assisted employees with direct deposit forms, applications and any inquires
●Filed, faxed, scanned and uploaded important documents in the system
●Supervised and trained a 5-15 employees while refurbishing games in the assembly and packaging area
●Met daily quotas and made any necessary changes to complete the job on a timely manner
Customer Service / Cashier / Sales Floor Kohl’s, Bloomington, MN 05/2012-09/2012
●Assisted customers with their returns and exchanges or any questions
●Assisted new mothers with the baby registry
●Checked out customers at the cash register, gave any coupon discounts, and advised of any specials going on
●Organized and tagged merchandise on a timely manner
●Interpreted in Spanish when needed with any security issues
●Answered incoming calls, updated customer’s orders, and routed calls to the correct department
EDUCATION Normandale Community College Bloomington, MN 2013-2014
General's, Criminal Justice
REFERENCES
Nancy Villarreal 832-***-****
Robert Cruz 713-***-****
Eva Ibarra 956-***-****
Manny Aguilar 713-***-****
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