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Customer Service Technician

San Francisco, CA
April 11, 2016

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Prompt, courteous and professional Emergency Medical Technician with a history of efficient immediate care to critically ill and injured patients. Compassionate yet emotionally intelligent worker well-liked by peers and patients. Dedicated to provision of optimum patient care according to EMS professional, regulatory and organizational best practices. COMMUNITY SERVICE / VOLUNTEER WORK:

HEMSI Search Dog Unit, Huntsville, AL – Search & Rescue Technician (SARTECH III) PROFESSIONAL EXPERIENCE:

Duda Energy, LLC Feb 2012– June 2015

Occupational Health & Safety Officer / Emergency Medical Technician (EMT) - Responsible for analyzing workforce accidents and injuries, respond to fires and chemical spills, and address employees' safety concerns. Coordinated registration and shipping of HAZMAT materials, arranged for Occupational Health and Safety testing and/or evaluations of the workplace by external agencies/consultants as necessary. Coordinated the training of personnel in areas of safety including first aid, CPR, accident prevention, work place inspections and other matters related to implementing safety procedures in facilities. Responsible for investigating and reporting on complaints of hazardous working conditions to appropriate senior staff, coordinate the company's emergency procedures and act as emergency on-site personnel. Hampton Inn & Suites / Providence Hospital

February 2010– February 2012

Night Auditor/ 3rd Shift MOD – Responsible for maintaining an inventory of vacancies, reservations and room assignments, registration of arriving guests and assignment of rooms. Responsible for the verification and balance of entries and records of financial transactions reported by various hotel departments during day, using adding, bookkeeping, and calculating machines. Answer inquiries regarding hotel services and registration by letter, by telephone and in person, providing information about services available in the community and responding to guests' complaints. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, Present statements of charges to departing guests, receive payment, and provide Hotel security overnight. Historic Radisson Admiral Semmes Hotel

April 2007 – August 2009

Bellman- Handle requests from guests, utilizing knowledge of hotel facilities and local merchants and attractions. Furnish information, make reservations, operate hotel PBX system, manage radio traffic and arrange for transportation for guests of the hotel. Escort incoming hotel guests to rooms, assist with hand luggage, and offer information pertaining to available services and facilities of the hotel, points of interest, and entertainment attractions; perform the duties of both concierge and Guest Services as needed to ensure the smooth and efficient operation of the front desk. Transport guests via hotel shuttle to Mobile Regional Airport, Alabama Cruise Terminal, and local attractions. Engineer- Assist with completion of the preventative maintenance checklist and complete minor repair work orders to maintain the hotel and keep product quality to standard. Check electrical systems such as air conditioning controls, television sets, lighting systems and make minor repairs/ and or replacement; Make minor repairs on general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment. Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors, windows, and counters. Paint and finish furniture and fixtures in guest rooms if needed.


University of South Alabama 2010 Allied Health Professionals – Emergency Medical Technician Calhoun Community College 2015 Health Programs – Advanced Emergency Medical Technician

● Current Basic Life Support for Healthcare Providers (CPR & AED) certification; American Red Cross

● Current National Registry of Emergency Medical Technicians. Registry Number A2013487

● Current Alabama Department of Public Health AEMT License Number 1001074

● Current Emergency Vehicle Operator Course

● Current National Association for Search and Rescue SARTECH III Certificate.

• OSHA, hazard communications and safety training methods

• Thorough understanding of infection control procedures

• HAZMAT shipping, handling, and processing

• NIMS IS-100/IS200/IS700/IS800/IS809/IS005

• Exceptional communication and soliciting skills

• Bookkeeping, Clerical, Customer Service, and Inventory Management

• Completed Customer Service Level II and III Hospitality training seminars.

• Completed Service Recovery and Conflict Resolution Workshop series. Advanced Emergency Medical Technician (NRAEMT)

555 Executive Dr. Apt #13

Huntsville, AL, 35816


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