Customer Service Sales

Amy Lee Maldonado

** ***** ******* **** *** Holland PA, 17557 *************@*****.*** 717-***-****

OBJECTIVE

An administrative or related position where I will utilize my experience, customer service and organizational skills and to provide efficient operations and customer satisfaction.

HIGHLIGHTS

-Bilingual- Fluent in English and Spanish -Typing/ Filing

-Dedicated and detail oriented -Knowledge of general office equipment

-Competent in basic computer skills -Excellent communication skills

EXPERIENCE

Teller-M&T Bank- New Holland PA June 2013- Aug 2015

-Assisted branch employees achieve their annual sales goals

- Resolved customer issues in a timely manner

- Cashed checks and paid out money after verifying that signatures are correct, that written and numerical amounts match, and that accounts have sufficient funds.

- Kept customer information confidential

- Engaged customers with my cheerful and pleasant attitude to recommend bank products

Assistant Manager -Timberland- Lancaster PA Sept 2004- July 2012

- Responsible for all opening and closing functions including accurate cash management

- Successfully trained and developed sales associates on product knowledge and operations skills.

- Provided customer service by greeting and establishing customer needs and directing them to the best product that best suits them.

- Built relationships with community leaders for company required customer service events

- Prepared merchandise displays per visual guidelines

- Coordinated weekly sales promotions

- Prepared Weekly schedules for approximately 10 sales associates

- Properly executed store transfers and receiving shipment.

- Reviewed key performance indicators and recommended and initiated changes for maximizing goals and objectives

- Ensured appropriate merchandise stock levels, merchandise presentations, and signing is current and displayed properly.

-Operated the cash register, accepted payments, made change, processed returns provided receipts and bagged merchandise for customers.

COMMUNITY SERVICE

Occupational Development Center

-Built handicap accessible swing set for the individuals, took pictures for ID cards

Lancaster City and County Parks and Recreation

-Planted flowers, mulched play area, planted trees

EDUCATION

Diploma, JP McCaskey High School- Lancaster PA High School Diploma- 2002-2006

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