Customer Service Driver
Resume:
Garry Rogers
Houston,Tx ****3
*******@*****.***
OBJECTIVE
A courier position within an organization where an experienced, responsible driver with a safe driving record and navigational expertise of the Houston and surrounding areas is needed.
SUMMARY OF SKILLS
• 12 years of professional driving experience
• Expert navigational skills using any type of GPS, knowledge of city, and Key Map
• Exceptional time management, self management and multitasking skills
• Strong oral, written and electronic communication skills
• Excellent driving history
• Ability to lift over 100 pounds.
• Strong leadership skills
• Outstanding ability to learn new skills swiftly and apply them accurately PROFESSIONAL EXPERIENCE
Senior Specialist Service Driver, Inman’s Auto Rescue; Houston, TX 2013-Present
• Responsible for rescuing members in need of emergency roadside assistance in various zip codes in and around the Houston area; often using alternate routes unfamiliar to the general public to arrive within a 30 minute window during morning and evening rush hour.
• Provide specialty skills to safely unlock doors and change tires on luxury vehicles and some standard vehicles that are of a higher degree of difficulty and require expertise to achieve damage-free assistance.
• Travel to locations needed using GPS navigation attachment in vehicle and or on smartphone. Location information communicated from dispatch via text message or phone call.
• Detailed documentation of services provided and member’s information submitted daily for company records and for personal payment for work provided. Service Driver/Trainer, Houston Towing; Houston, TX 2009-2011
• Daily tasks included navigating to various locations in and around the Houston area swiftly and safely with location and member information given orally via Nextel device and electronically via Mentor system with the utilization of a key map or GPS navigator.
• Key map and GPS navigation tool utilization to navigate to members to assist with roadside assistance including tire changes, locksmith service, providing gas, and battery service prep and sales.
Courier, Houston Courier; Houston, TX 2009-2009
• Primarily responsible for delivering vital and confidential documents and packages to various sectors of business including but not limited to; engineering firms, hospitals, laboratories and law firms in a timely and professional manner.
• Utilized key map using navigational expertise to navigate to all areas of Houston and adjacent cities and towns.
• Documented all deliveries accordingly and generated daily delivery reports needed for home office.
Service Driver/Battery Specialist, American Towing; Houston, TX 2005-2009
• Assisted members with roadside assistance and minor car repair. Roadside assistance included heavy lifting of tires and heavy duty jacks for tire changes on all vehicle types, proper use of tools to perform damage free locksmith service, and troubleshooting and jumpstarting vehicle batteries safely.
Service Driver, Ace Towing; Houston, TX 2004-2005
• Duties included but not limited to roadside assistance, dispatching, troubleshooting, battery transactions, heavy lifting and daily documentation.
• Also responsible for adequately equipping new employees with skills needed to train as a Customer Service Associate for AAA.
EDUCATION
Texas Southern University; Houston, TX
Shaw University; Raleigh, NC
Area of Study: Major: Mass-Communications
Minor: Business Administration
Thomas Jefferson (Memorial) High School; Port Arthur, TX
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