Customer Service Staff

Tracy Bell

***** ***** **** ****

Houston, Texas 77083

Cell: 281-***-****

Email: **********@*****.***

Over 15 years Management and Supervisory experience dedicated to achieving profitability and delivering outstanding customer service. Energetic professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Excellent communicator seeking a challenging position with the opportunity for professional growth.

Education and Certifications

A.S. Degree - Petroleum Engineering Technology

Houston Community College, Houston, TX - 2015

1 Year Process Technology Training – San Jacinto College, Pasadena, TX - 2003

Certifications Include: HAZWOPER40, OSHA30, Safety Attendant, Permit Training.

Computer skills include: Microsoft Office Suite (Outlook, Word, Excel & PowerPoint), AutoCAD, PHD Win, Petra, ArcGIS MAP

Employment History

Safety Tech 2015

Transfeild Services, Houston TX

Performed air monitoring onsite.

Safety Attendant (Fire watch, Confined Space, Bottle watch)

Conduct official safety audits, and performed walk around inspections.

Calibrated, and responsible for equipment used in the field.

Acted as a motivational liaison between management, and staff to insure proper safety guidelines were performed.

Operations Mobile Coordinator 1999 - 2014

Gulf Coast Regional Blood Center, Houston, TX

Recruit, interview, hire, train and manage 75 staff.

Maintain low staff turnover through effective motivational management.

Responsible for instrument calibration, maintenance, repair, and new equipment validation.

Provide excellent customer service and Skilled in resolving customer service issues and finding “Win Win” solutions.

Provide administrative, technical and operational support to Director and all mobile staff.

Assist the Director in review and analysis of staff performance data. Work with Directors to recognize successes and address deficiencies.

Act as mobile liaison with other departments on projects related to equipment, supplies and/or paperwork used in the collection process.

Conduct critical supply review on appropriate equipment, supplies, and/or reagents, including documentation and verification of related/required data.

Conduct weekly safety audits of mobile blood drive vehicles, equipment, and/or driver logs.

Coordinate follow-up related to competency exams, alerts, training modules for mobile staff to ensure all staff complete same as required.

Participate in the development and validation of Standard Operating Procedures.

References

Keonna Kasee Houston TX 832-***-****

Tanisha Clark Houston TX 713-***-****

Aaron J Landry Houston TX 713-***-****

Contact this candidate