Customer Service Management

Nimra Akhtar

** ********** *****, ********, ** L*X 0S4 416-***-**** ************@*****.***

PROFILE HIGHLIGHTS

Third Year Undergrad Global Management Student Work experience in both Service and Corporate Sector

-People’s Choice Award Winner for Ryerson’s Next Top Speaker – Largest public speaking competition at Ryerson amongst 80+ students with an audience of 200+ people

-Outstanding verbal and written communication skills – Designated speech writer

-Exceptional Customer Service skills – Multitasking abilities with attention to details

-Excel, Power Point and MS Word, Google products & JDE -Can perform analysis and present data in graphical form using excel and power point

WORK/VOLUNTEER EXPERIENCE

Director of Corporate Relations – Ryerson Toastmasters May 2015 – Present

-Closed large deals with sponsors – Deal ranged from $200-$800

-Seek various in-kind sponsorship deals such as, coupons, food, bags, gift cards

-Maintained, developed and created new relationships for Ryerson Toastmasters with its sponsors

-Planned and executed projects for sponsorship – kits to sell to students for charity

-Reach out to corporate clients to obtain sponsorship for Toastmaster programs

-Develop new and creative methods / tools to attract sponsors

BUS100 Facilitator – Ryerson University May 2015 – December 2015

-Leader of two course sections of 25 students each

-Planned and facilitated various activities and encouraged discussion regarding the course content each week

-Lesson planned and organized course content to be presented to the students

-Provided assistance, support, and guidance to students in first year, became a leader and mentor

Student Services Coordinator – Ryerson University Student Learning Centre February 2015 – May 2015

-Assist Students in campus navigation, answer their questions & inform them about the current events at school

-Inspect the building for required maintenance and ensure there are no complaints or issues related to students

-Maintain a log of the events, students, issues and complaints throughout the day

Ecommerce / Digital Marketing Intern – Jarden Consumer Solutions (Fortune 500 CPG) May 2014 – August 2014

-Assisted in the management of all online retailer accounts (content & product assortment)

-Provide assistance to digital team on management of eBay business

-Supported online customer by providing them with the product information, replacement or pricing enquiries

-Contributed in various project meetings, supported all digital initiatives; including new retailer & account on-boarding

-Source and edit images for Product Information Management project

-Support digital and graphic design teams in day-to-day operations

-Worked with leading retail companies such as Amazon, eBay, Walmart, The Shopping Channel, Home Depot, Sears

-Did User testing for the launching of the new websites for Sunbeam, Oster, FoodSaver, Crock-Pot, Margaritaville, Seal a Meal, Bionaire

EDUCATION & TRAINING

Bachelor of Commerce – Ryerson University September 2013 – Present

Global Management Marketing Minor Dean’s List Expected Graduation: May 2017

High School Diploma – North Park Secondary School, Brampton, ON September 2009, June 2013

International Business and Technology Program Specialist High Skills Major – Business Ontario Scholar

Contact this candidate