Customer Service Representative
Resume:
NANCY AGUILAR
West Chicago, IL **185
**************@*****.***
EDUCATION
*/**** – 6/2013
Community High School
West Chicago, IL
High School
Technology Center Of DuPage
Career/Technical
Certified Nursing Assistant Program Acquired Skills:
-Communication Information
-Basic Nursing Skills
-personal Care Skills
-Basic Restorative Skills
-providing Mental Health and Social Service Needs
-Providing Resident Rights
8/2013 – present College Of Dupage Glen Ellyn, IL
Experiences
Kenneth Cole Retail Job Chicago Premium Outlet
Blvd, Aurora, IL 60502
- Assisting customers with questions, needs and purchases.
- Attending weekly sales meetings
- Preparing merchandise for display.
- Assisting customers with purchase decisions
- Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service
- Cultivating successful relationships with retail customers
- Completing each transaction in a quick and efficient manner
- Identifying customer requirements
- enter data to the computer
- Provide product information to customers
- Use open-ended questions to determine customers needs
- To meet or exceed sales goals
- Answer phone
Ball Seed Horticultural Company “ Seed Distribution Center” 622 Town Road
West Chicago IL 60185
-Stuff & Bundle ( sealing flower seed orders)
-Packaging
-Do seed samples
-Organized work orders so they could be confirm
St Patrick’s residence Nursing and rehabilitation 1400 Brookdale Rd
Naperville IL, 60563
-Bathing ; Dressing
-Feeding
-Monitor and record bowel movements
-Answer call bells and make rounds
-Take and record vital sings
-Record Activities Of daily living on flow sheets
-Assist Nurse with admitting, transferring, and discharging residents
-Assist Nurse in giving treatments and examining residents
-Make beds
-Provide post mortem care
-Care for multiple residents in the facility
First Transit “Customer Service Representative” 799 Roosevelt Rd, Bldg.
4,Suit 200 Glen Ellyn, IL
60137
-Provide bus and train schedule and fare information to inbound callers.
-Provide trip planning information.
-Provide information on public transportation passes, tickets, and vouchers.
-Provide information on reduce fare or ride free permits or programs.
-Stay up to date with RTA, CTA, Metra and Pace website information.
-Meet or exceed established performance requirements.
-Answer at least 20 calls per hour
-Treat each caller with courtesy and respect the caller’s right to privacy.
-Maintain confidentiality of medical and personal information in accordance with HIPAA agreements.
ACTIVITIES & AFFILIATIONS
Present – Present
AWARDS/HONORS
10/2012
CPR Certification
American Heart Association
- Save Lives
-Build Healthier Lives
REFERENCES
Available upon request.
Nancy Aguilar
940 Hahn Place,
West Chicago IL 60185
REFERENCES
Cindy Simon
Supervisor at Seed Distribution Center
Ball Seed 622 Town Road
West Chicago IL 60185
Carah Loiacono
0S060 Kerry CT
Windifield, IL 60190
*****.********@*******.***
Corrine Muller
Kenneth Cole manager
Chicago Premium Outlet
Blvd, Aurora, IL 60502
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