Customer Service Representative

Tayshaun Wilson

*** ******* **** **.~ Freeport, NY 11520~ 516-***-****~ Email ***************@*****.***

SUMMARY OF QUALIFICATIONS

Completed courses in credit card fraud, legal procedures, and false imprisonment.

Completed courses in internal theft, bomb threats, and accident prevention.

Proven success in team environments and working individually.

Great people oriented skills.

Excellent organizational, time management, and multi- tasking skills.

Sufficient computer knowledge and able to quickly adjust to new computer software

Knowledge of Microsoft Office.

EDUCATION

Hempstead High School, Hempstead, NY

High School Equivalency Diploma, Family and Children Services, Hempstead, NY 2009

CERTIFICATES AND TRAINING

Pre Apprenticeship Certificate Trainee, February 2009- August 2009

Youthbuild of Long Island, Hempstead, NY

OSHA Safety Training, February 2009- August 2009

Youthbuild of Long Island, Hempstead, NY

Loss Prevention of New York, Hempstead, NY April 2007- October 2007

RELEVANT SKILLS AND EXPERIENCE

Apprenticeship

Learned and used green building materials and techniques.

Utilized safe work practices and followed equipment safety procedures.

Identified and used proper hand and power tools for each construction task.

Recognized and selected proper construction materials for tasks at hand.

Precisely used measurement tools and basic construction math.

Retail/ Sales

Assisted customers with specified purchase selections.

Participated weekly with restocking inventory and confirming orders.

Solicited mortgage loans from referral sources.

Quoted rates to customers.

Obtained documentation required for loan processing.

Received cash and credit card payments from customers for merchandise.

Tayshaun Wilson

312 Liberty Park Dr. Freeport, NY 11520~ (516) 543- 8776 Email ***************@*****.***

Customer Service Call Center

Maintained customer records by verifying and updating account information.

Resolved service issues by listening and verifying customer complaints.

Posted customer transactions.

Used interpersonal skills to assist customers with decision making.

Followed up with customers to ensure quality of service.

EMPLOYMENT HISTORY

Customer Service Representative

Customer service, Liberty Tax, Freeport, NY November 2014 – July 2015

Sales Associate

Overnight Stock, Home Depot, Jericho, NY March 2012 – August 2013

Assistant Manager

Overnight Stock, National Liquidators, Hempstead, NY September 2011 - 2012

Childcare Provider, Nassau County Daycare Council, Hempstead, NY August 2009- September 2011

Construction February 2009- August 2009

Pre Apprenticeship, Youthbuild of Long Island, Hempstead, NY

Seasonal Position October 2008- February 2009

Driver Helper, U.P.S., Uniondale, NY

Telemarketer, NRF Funding, Rockville Centre, NY November 2007- October 2008

Temporary Position, Greystone Staffing Agency, Massapequa, NY January 2007- November 2007

Customer Service Representative, North Fork Bank, Melville, NY

Customer Service Representative, Corporate Coffee Systems, Westbury, NY May 2005- July 2006

Telemarketer, First Capital Mortgages, Mineola, NY March- 2003- April 2005

ACTIVITIES

Preparation Camp, One Week, Albany, NY March 2009

Participant, Youthbuild of Long Island, Hempstead, NY

Lincoln Park Project, Hempstead, NY

Constructor, Youthbuild of Long Island, Hempstead, NY

Campbell Park Project, Hempstead, NY

Constructor, Youthbuild of Long Island, Hempstead, NY

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