Professional Summary:
Lead Business Analyst with 11+ years of experience in Business Analysis and Project Management
Lead Business Analyst with strong knowledge of Software Development Life Cycle (SDLC)
Manage projects by conducting workshops; gap analysis; functional specification; requirement gathering; requirement management, business analysis, unit test; end-user readiness; data migration; go-live preparation; go-live and post go-live support.
Good experience in area of enterprise and business analysis, Consulting, Requirement Gathering, analyzing and defining business and functional requirements, defining AS-IS and TO-BE processes.
Executed and maintained project management processes and disciplines in the areas of project plan; project charter; scope management; end-user readiness plan; communications plan; change management plan; project monitoring & reporting.
Project Management including timely and Quality Delivery, Onsite-offshore co-ordination, provide accurate information regarding project status, ongoing projects, risks and initiatives.
Complete knowledge SDLC IT processes, and executed the projects using agile, scrum, Waterfall and Iterative models.
Monitor and present sprint planning, reviews, daily standup, daily scrum meetings, weekly status reports, end of sprint demos, user story, backlogs, feature list
Excellent client and user interaction.
Involved in Preparing RFPs to the Clients.
Motivating/mentoring the team, also involved extensively in recruitment and building of teams.
Led teams across broad technical and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results
Defined processes and plan best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
Experience of working in a multi-vendor environments
Knowledge of working on Mobile apps & Tablet (iOS, Android and Windows) project
Excellent communication skills with the ability to communicate with both business and development teams
Demonstrated ability to work with and support cross-functional project teams.
Managed and mentored a team of junior business analysts
Extensive experience in creating Use Cases, Swim Lane Diagrams using Visio.
Knowledge and experience in SiteCore CMS
Knowledge of WordPress CMS tool
Technical Knowledge:
Tools: Sitecore CMS, Wordpress, MS Visio, MS Project, HP ALM
Employer: Gain Capital, (Forex), NJ September 2015 to present
Role: Project Lead / Lead Business Analyst
Gain Capital is a US provider of online trading services. The company provides market access and trade execution services in foreign exchange. Services are provided to the retail market through its brand FOREX.com and via a number of brokers internationally.
Project: Forex.com
Project Description:
Forex.com is currently on a legacy CMS system. The project is rebranding of the website (Forex.com) and building the new site on Sitecore CMS platform across countries US, UK, Japan and China
Business process analysis – documenting requirements & obtain sign off from stakeholders on the specifications.
Collecting, understanding and transmitting the business requirements for the project, and translating these into functional specifications for the development team
Helping the QA team in understanding the requirements and finalizing on reporting the defects/bugs
Scheduling and leading the bug triaging meetings
Ensuring issues are identified, tracked, reported on and resolved in a timely manner
Meeting with the Development team for a demo when the bugs are fixed and determining if it can moved to QA/UAT environment for further testing
Handling and tracking change requests
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
Report and escalate to management as required
Create and maintain comprehensive project documentation
Working in liaison with the Business Analysts in UK and defining processes
Employer: Photon Infotech, NY January 2014 to August 2015
Role: Project Lead / Lead Business Analyst
Photon is a global provider of Cloud-to-Consumer User Experiences™ (C2C-UX™) are cross-platform, multichannel solutions that include mobile, social, web, kiosk, and in-store/3rd screen consumer touch points.
Project: Matrix (L’Oreal)
Project Description:
Matrix.com website will have a complete UI redesign, 3 of their subsites (Biolage, Oilwonders and Stylelink) will be merged and migrated to the master site on Sitecore Platform. Master sites to be built on Omni-channel framework.
The professional site Mymatrixfamily (MMF) will be migrated to Sitecore and introduce shopping cart transfer for professionals. Matrixfriendsandfamily (MFF) will also be migrated to Sitecore platform.
Around 44 site variants will be required to configure and set up on the new redesign of Matrix website. Seamless Content Management in Sitecore with capabilities of Authoring, Publishing and Approvals of Content.
Roles and Responsibilities
Creation and management of a program plan as well as detailed task plans using MS Project
Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
Conduct daily scrum calls, daily stand up call, weekly demo and status meeting
Interviewed client to assess needs and establish rapport
Creation and management of a program plan as well as detailed task plans
Creative design sessions to outline concepts, Information Architecture, User Journeys
Coordination and review of wireframes and mocks as per Client’s requirement
Escalating promptly any issues that may impact operations.
Producing stage plans, highlight reports, risk logs, requests for change etc
Providing strategic direction during the implementation stages.
Managing client expectations by ensuring the delivery of the highest quality service
Acting on client feedback.
Monitoring staff & team performance
Building 3 master sites by supporting multi-country environment with content migration
Provided recommendations on best SEO practices ensuring that the website is SEO friendly, factoring in various things like Sitemap, Robots.txt, Google Analytic, Page title, page descriptions, alt tags for images, image compression (to improve performance of the site) etc
Support existing third party functionalities like BazaarVoice and SFDC
Integration of new third party functionalities with Modiface, Olapic, Gigya
Managing a team of 5 junior business analysts
Reviewing and final sign off from client for designs, user stories, BUAT
Content migration in Sitecore will be done for all the Matrix site variants mentioned above, with capabilities of Authoring, Publishing and Approvals of Content.
To provide extensible multi-lingual support as per the region/country specific sites and enabling customized language based content.
Project: Softsheen-carson (SSC) (L’Oreal)
Project Description
SSC is a consumer product division brand of L’Oreal. The site was a redesign and we did the UI integration on Sitecore Content Management platform.
Launch of the website for US and Africa (South Africa, Kenya, Nigeria and Ghana) markets
Third party vendor integrations with SureSource (e-commerce), Modiface (Virtual Makeover tool), Pluck (Ratings and Review) and BazaarVoice Curations (Social feeds)
Roles and Responsibilities
Creation and management of a program plan as well as detailed task plans using MS Project
Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
Managing a team of 5 junior business analysts
Overhaul of the existing SSC website (redesign and migration to Sitecore CMS)
Setup and configuration of the website on Sitecore CMS
Interviewed client to assess needs and establish rapport
Gathering business requirements, writing user stories, getting business feedback and sign-offs
Reviewing all documentations prepared by Offshore team like NFR, RTM, user stories
Conduct daily scrum calls, daily stand up call, weekly demo and status meeting
Help in setting up the development environment
Internal and external stakeholder management
E-commerce enablement through SureSource
Other API integrations would be Modiface (Virtual Makeover), BazaarVoice Curations (Social Gallery) and Pluck (Ratings and Review)
Setting up of Google Analytics and GTM
Demonstrating at the end of Sprint development work
Provided recommendations on best SEO practices ensuring that the website is SEO friendly, factoring in various things like Sitemap, Robots.txt, Google Analytic, Page title, page descriptions, alt tags for images, image compression (to improve performance of the site) etc
Weekly status review meeting with the business stakeholders and offshore team
Keeping track of the timelines and 3rd party dependencies to be able to execute project on time
Project: Makeup.com (L’Oreal)
Project Description:
Phase 1 – Migration of existing Makeup.com Wordpress platform to Sitecore platform. Data migration planning, category and article mapping, SEO tags migration was part of the project.
Phase 2 – Makeup.com site went e-commerce integrating with 72lux vendor. UI integration to have the e-commerce flow on the site like shopping bag, checkout, add to cart, mini cart etc, as implementation partners were involved at requirement gathering phase, technical requirement phase and execution of the project
Roles and Responsibilities
Phase 1 Project scope is Migration from WordPress to SiteCore CMS
Phase 2 Project scope is Makeup.com e-commerce integration with 72Lux
Conducted JAD sessions to gather business requirements
Provide an overview and walk-through with Client on Photon’s Internal project management tool - Insight
Documented business requirements in user stories format
Created Feature List – approved and signed off by business stake holders
Extensively testing the website (widgets, articles hyperlinks, login, registration, search, social plugins etc), Sitecore CMS and 72lux functionality
Providing feedback to offshore to fix the defects through Insight project management tool
Managing client relationship, being the point of contact between Client and offshore
Keep track of the progress of the project and adhere to the timelines
Track all defects, provide feedback to QA to fix the bugs
Demonstrated the builds on a weekly basis to the business stakeholders
Conducted Sitecore training for the business users
Project: MyMatrixFamily (L’Oreal)
Roles and Responsibilities
Managing client relationship
Helping Matrix team maintain their website (www.mymatrixfamily.com)
Project: Multi-channel projects like Cerafill (Redken.com), OilWonders (Matrix)
Roles and Responsibilities
Creating a new website that will be an independent website on iApps platform
Documented business requirements in user stories format
Understanding the requirements and communicating to the development team
Managing client relationship
Project: Viggle / Microsoft
Roles and Responsibilities
Built effective relationships with clients to develop joint vision for the project.
Ensure that the overall project successfully meets the client's needs.
Gather and document the requirements set forth by the business
Analyze and understand the current state processes and ensure that the clients and the project team understand the context and implications of change.
Develop a Requirements Management Plan and disseminate the Plan to all stakeholders
Identify and document all business, product and process requirements.
Experience in writing user stories for the mobile app – Windows Phone & Windows 8.1
Work with the client to prioritize and rationalize the requirements.
Help define acceptance criteria for completion of the solution.
Communicate with the offshore development team the requirements to ensure proper implementation of the product
Track all risks, defects, sign off using an internal Photon tool (Insight)
Extensively working on the Agile methodology
Conduct daily scrum calls with Viggle to walk through tasks achieved, tasks planned for the day
Weekly project plan update and status of the project
Liaison with the Project Manager (offshore) by managing client expectations through careful and proactive communications regarding requirements and changes.
Client: Apttus, San Mateo, CA February 2013 to October 2013
Role: Sr. Business Analyst Employer: Canvas Infotech
Apttus provides Contract Management, CPQ, Author and other solutions on SalesForce platform. I was hired to engage in end-to-end project execution and manage client relationship during the term of the project. I helped clients in implementing Contract Management, Author on SFDC platform.
Roles and Responsibilities:
End-to-end execution of the project and the client relationship management during the term of the project
Primary client-facing resource and focus on client requirements
Few clients handled in Apttus were McKesson, Luminex, Equinix, Adobe, Flextronics
Created Project plans in conjunction with business / client goals
Participated in requirement gathering sessions like JAD sessions
Gathered requirements and created BRD and FSD.
Experience in creating Process flow diagrams, Use cases, Gap analysis etc
Apttus Contract Management is structured in modules which allow for the complete, end to end lifecycle of request, creation, negotiation, electronic signature (EchoSign), compliance and analytics.
Review the contracts being used by the clients and provide any recommendations, if required
Ensured that the contracts are structured properly and reviewed appropriately
Hands on experience in creating templates using Apttus Author
For Adobe project, I was onsite and managed the project in Agile environment
Excellent co-ordination and communication with the clients and Apttus internal team
Participated in daily scrum meetings and updated the status on HPALM
Assisted Project Manager with Gantt chart, scheduling JAD sessions, resource allocation, keeping track of the schedule, task management, sprint planning
Mentored a team of junior business analysts
Client: VMware, Palo Alto, CA October 2012 to February 2013
Role: Sr. Business Analyst Employer: Canvas Infotech
VMware, Inc is software company that provides cloud and virtualization software and services. Created a Denied Parties List (DPL) for the Trade Compliance team and also helped with the initial phase of e-Billing project – gathering requirements and Vendor evaluation process
Roles and Responsibilities:
Participated in requirement gathering meetings for both DPL and e-Billing project
Performed job of contact point for all stakeholders (Stakeholders, Legal, Compliance, IT, Finance).
Gathered requirements for DPL project by interviewing people across various departments
Collected a list of 160 websites associated with VMware that required DPL screening
Based on the owners of the websites, sent out surveys to the them, gathered the data from the surveys and prepared a findings presentation
Created a project write-up for the DPL based on the survey responses and interviewing users to be presented to the PMO
E-Billing project – interviewed users who are currently handling the invoices in the Legal department to gather requirements, to understand the current process.
E-Billing project – Created BRD, GAP analysis, swim lane diagrams, entity relationship diagrams
E-Billing project – Involved in vendor selection/evaluation process – created Scorecard, demo scripts, vendor comparison based on their functional features and technical features
E-Billing project – Created a presentation to be presented to the project board
E-billing project – Interacted with Global Legal group – interviewed users from EMEA and APAC to gather requirements
Excellent co-ordination and communication with the vendors to schedule demos
Prepared a questionnaire to be sent to the short-listed vendors based on internal requirements and needs
Helped in Contract Management System (CMS) project – vendor comparison chart, power point presentation for the PMO, BRD, interpret data from survey responses
Client: US Bank, San Francisco CA February 2010 – September 2012
Role: Sr. Business Analyst
Employer: Canvas Infotech
US Bank online is a web based application of various products and services. The personal service consists of Managing checking and savings accounts, balance transfers, bill payments, deposit methods and individual retirement accounts and money transfer. Implemented a new eBilling system for the Governance, Risk, and Compliance (GRC) Team and created a legal matter management system to store all documents related to the legal department
Roles and Responsibilities:
Created Project plans, policies and procedures and team priorities in conjunction with business goals.
Provided business strategy consulting and Project Management Office implementations
Led a team of clients and IT to develop the business case, project proposal, RFP, and product selection.
Responsible for financial planning: Correctly and efficient applied understanding and experience with legal compliance of contract terms.
Helped to managed business case to implement Ebilling options globally.
Outstanding talent in Client Relationship Handling, Project and Release Management, Defect Tracking and Control
Performed Gap Analysis to identify “As-Is” and “To-Be” Scenarios.
Actively participated in defining Scope of Project, gathered Business Requirements, and documented them
Responsible for conducting bug management meetings and keeping project plans using MS Project
Performed cost benefit analysis to implement e-billing initiative globally using third party payment processor.
Evaluated Dataflow diagrams use cases and use case diagrams using MS-Visio
Responsible for processing change requests from the client by filling Change Request Forms (CRF).
Client: Adobe, San Jose, CA Jan’08 – Jan’10
Role: Sr. Business Analyst Employer: Canvas Infotech
E-Billing is a business process that achieves the ultimate goal of auto billing customers that have selected the auto-bill feature on any given e-commerce suite within Adobe. This system accepts, via a web service, consumer accounts that have been opted in for auto renewal. When each of those accounts expires, it executes several business process workflows to bill the customer and renew the subscription.
Roles and Responsibilities:
Participated in daily Scrum meetings and made notes on the development status.
Played a key role in contract management which included selecting the vendor, reviewing proposals and constantly interacting with the business team to act as a key primary liaison
Created estimates, budgets and shuffled resources between tasks as needed (per critical path)
Managed project budgets, project schedule development and tracking using MS Project.
Performed job of contact point for all stakeholders (business, legal, compliance, development).
Responsible for the integration, migration and decommission of multiple contract management systems into a global contract management system.
Participated actively in assembling the JAD team and in conducting the weekly sessions from requirements gathering phase to the sign-off of the application after testing.
Interacted with Technical Teams to prioritize Bugs and identify Design and Development Errors. Used HP ALM for Bug Management
Organized workshops with Subject Matter Experts to obtain domain level information.
Identified actors and use cases to create use case diagrams that described the behavior of the system.
Worked closely with the Architects and the design/development team, extensively using MS Visio for various types of modeling – Uses Case, Sequence, and Class diagrams.
Worked with management to create and communicate critical information to the user community via email and discussion boards.
Client: GAP, San Francisco, CA Oct‘05 – Dec’07
Role: Business Analyst Employer: Canvas Infotech
Being a retail company, brand awareness and presentation is the key to GAP’s customer satisfaction initiative. E-Store is a customer facing e-commerce portal, provide the capability for user to set up the catalog, promotion, sales campaign and trade compliance rules and landing page rule for geo-located customer etc. This project follows service oriented architecture to reuse the various services like GAP account, Payment, e-Billing, Entitlement, etc across the organization.
Roles and Responsibilities:
Help in preparing Request for Proposal (RFP/RFI) documents and vendor evaluation by interviewing and simultaneous comparison of all vendors.
Monitored the progress of the project status with respect to schedules and effort estimates.
Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy
Understood the Business Logic, User Requirements and test-objectives to develop Use Case Scenarios
Developed and managed the project management plan, established risk management process and metrics for the deliverables
Interacted with the end users in analysis of the test cases and test conditions
Created WBS, negotiated Triple Constraints, wrote RFP and evaluated proposals
Worked with internal users for bug management and bug triaging
Helped in writing sales scenarios like OTC (Order to Cash) order management process with order types, item categories, schedule lines, and copy control for sales and ebilling documents
Utilized web-based test management software by HP Quality Center
Responsible for document management systems using MS SharePoint
Conducted weekly status meetings after collecting status of development progress
Played a substantial role in defining processes and in gathering business and functional requirements
Education Background
Bachelors in Bank Management, Ethiraj College for Women, Chennai, India
Year Graduated: 1999
LinkedIn Profile - https://www.linkedin.com/in/pavithra-venkatesh-655678114