OSCAR ACOSTA

Sr. Network Engineer

MCP, MCDST, MCSE, HIPPA

TECHNICAL SKILLS AND CERTIFICATIONS

• Solid network systems engineering proficiency and senior desktop support in an enterprise environment

• Driven to proactively build and maintain rock solid enterprise solutions empowering the client population

• Can clearly communicate complex technical concepts verbally and in writing

• Ability to work proficiently with minimal daily guidance

• Bring mature seasoned skills when working with production systems

• Able to thrive in fast paced and high-pressure environment

• Excellent written and oral communications skills

• Demonstrated experience presenting technology recommendations from a business perspective

• Microsoft Certified Professional (MCP)

• Microsoft Certified Desktop Support Technician (MCDST)

• Microsoft Certified Systems Engineer (MSCE)

• Pursuing Microsoft Certified Solutions Associate (MCSA) PROFESSIONAL EXPERIENCE

Flexible Systems Hauppauge, NY

Senior Network Engineer Feb 2013–Present

• Provide senior level 3 support for all clients’ infrastructure including equipment installation and maintenance, troubleshooting, system monitoring, alerting, and timely problem resolution.

• Adhere to established SLAs in responding to and completing service tickets, including providing a high level of customer support, detailed root cause analysis, and trouble reports for system outages. Adhere to established departmental operational policies and procedures.

• Responsible for over 200 managed client’s LAN/WAN/VOIP. Install, configure, and provide senior level support for Apple/Dell/HP servers and workstations, Cisco/SonicWall/Sophos firewalls, and Citrix and VMware environments.

• Act as a contact person for outside vendors during installation, production changes, and repair and/or removal of equipment or services.

• Utilize software and hard diagnostic tools to identify, diagnose, and repair complex problems and issues affecting system performance.

• Assist in the development of network documentation, including diagrams, equipment inventories, and client procedures.

• Perform after hours support on a rotation 24x7 basis to sustain networking systems and end user support. Technologies • Apple iOS

• Avaya PBX

• Barracuda BUDR, Spam

Filter, & Web Filter

• Box for Business

• Cisco ASA & Routers

• Citrix XenApp

• Datto BUDR

• HP SAN/Servers

• Intermedia Hosted Exchange

• Mac OS X

• McAfee SaaS

• MS Active Directory

• MS Exchange

2007/2010/2013

• MS Server

2007/2010/2013

• NetSuite CRM

• Office 2007/2010/2013

• Office 365

• Okta SSO

• ShoreTel Sky VOIP

• SonicWall Firewall

• Sophos Firewall

• Symantec Backup Exec &

Endpoint

• Trend Micro

• VMware Horizon

• VMware vSphere

• Windows 7/8/10

Skills Backup and Disaster Recovery (Onsite & Cloud), DHCP, DNS, Email Archiving, Enterprise Anti- Virus, Hosted Exchange, Mobile Device Management, Network Design, Network Security, Remote Access, Storage, TCP/IP, Virtualized Systems Management, VPN, Wireless Languages Speak and write in English and Spanish

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Purity Products Plainview, NY

Systems Administrator Sep 2012–Dec 2012

• Managed the general systems administration including account management on Active Directory, software/hardware upgrades using WSUS, patches, and firmware on clients/servers

• Identified and resolved issues with client workstations, applications, and services

• Installed new hardware and software on the company’s VMWare virtualized computer systems both onsite and in datacenter as necessary

• Managed the acquisition, installation, and maintenance of selected servers and workstations, including resolving problems with all hardware and software

• Analyzed and recommended use of new products and services to management according to business needs. Interacted with vendors on design and implementation of solutions.

• Designed implementation of mobile device management on iOS, Android, and BlackBerry client platforms

• Deployed new Windows 7 systems company wide including upgrades for all systems and document system changes and processes and maintaining the upkeep of the IT system CBC (AMERICA) Corporation Commack, NY

Network Administrator Oct 2007–Aug 2012

• Managed and administered Microsoft Windows Server environment, including MS Exchange 2007/2003 and Active Directory servers, DNS, DHCP, and Print servers

• Supported and maintained BlackBerry mobile device servers and Blackberry/iOS client platforms

• Monitored, tuned and assisted Help Desk and Application Support personnel with system performance

• Managed and assisted with technical specifications of both hardware and software inventory

• Maintained Symantec Endpoint Enterprise Security and best practices

• Designed and implemented onsite/offsite disaster recovery using Symantec Backup Exec

• Designed implementation of client environment including interaction with server builds, upgrades, and monitoring

• Provided standards on client configuration, test client performance prior to moving into production

• Diagnosed and investigated unique and complex systemic problems Lexel Corporation Farmingdale, NY

Network Support Technician Sep 2006–Sep 2007

• Monitored and administered network operations and server infrastructure to maintain security and efficiency

• Maintained and configured Active Directory, Exchange 2003, IBM AS400, IIS, Symantec System Center, and VPN servers

• Provided technical support to all client PCs

• Participated in special projects with sales division and performed related duties as required EDUCATION

Dowling College, School of Arts and Sciences Oakdale, NY Bachelor of Science in Computer Science May 2006

• National Science Foundation Mathematics and Computer Science scholarship recipient (Spring 2004 – Spring 2006) CONTACT INFORMATION

Address: 50-B Adams Road

Central Islip, NY 11722

Phone: 631-***-****

Email: acubad@r.postjobfree.com

Contact this candidate