Customer Service Project Manager

Toddy Jack

Well poised, self-motivated and highly innovative candidate. Exhibits creative energy and enthusiastic efforts to apply best practice skills. Works effectively in any team environment and also extremely productive while working individually. Well-tailored skills and ethics complement each other to exude prolific skills and good character.

Skills/ Qualifications:

Proficient in MS Excel (V-Lookups, Pivot Tables, Macros), C++, JAVA, SQL, HTML, CISCO, IP Networking & Routing, OOP)

Highly experienced in Web Development/Designing: (SEO, SEM, User Interface/Interactive design implementation, front-end troubleshooting, Modifying on all ends on all browsers, Copy writing, and using best creative expert judgement in maintaining site appearance and performance for ultimate marketing optimization for clients.)

oTools – Adobe Photoshop, MS Word/Excel/Paint/Outlook, ThinkStock, Pixr, Salesforce web service, Vision, HubSpot, Camilyo hub platform, WordPress, Facebook, Twitter, Google+, Instagram, LinkedIn, and other social sites)

Excellent communication and extremely impressive data analysis skills

Knowledge of software development methods, standards and coding best practices

Account Resolution & Client Relations and strong customer service skills. (Internal & External)

Extensive leadership experience with analytical and financial expertise

Quality Assurance & Process management

Infrastructure Development & Technical consultation

Business Analytics, Research and Development

Experience:

Dex Media

Digital Web Fulfillment Specialist/Analyst 2015 – Present

Overall modifications, revisions and maintenance to front-end and back-end interface with the use of web development tools.

Creating and improving client SEO and driving more traffic to the site.

Providing web solutions on all platforms, browsers and devices.

Extreme attention to detail and professionalism while creating/maintaining/revising a site to align with the client’s business and marketing goals.

Creating and implementing coding requirements for functionality.

Constant multi-tasking while maintaining detail and composure.

Handling escalations and projects in a quick manner.

CVS Caremark 2014 - 2015

Billing Analyst Coordinator

Processed and analyzed data utilizing a myriad of financial software as well as Excel

Utilized MS Excel V-Lookups to pull data from AS400 system, and identify anomalies in the data and for importing data and doing pivot tables for end users presentation.

Performed account restructure, corrections, including re-billing, calculated manually and processed billing adjustment beyond the scope of call center, transferred credits and debits, cleared financial transactions, fixed replication errors from and to ISU and CRM on a SAP platform

Embrace Diabetic Footwear & Supplies 2010 –2013

Manager

Utilized Excel for daily billing and invoice analysis including V-lookups and Macros

Created reports of analyzed data and implemented it into overall success factors of company

Implemented and produced and delivered monthly marketing and advertising projects

Developed web based marketing tools to increase overall business. (Web development, Web fulfillment, SEM, SEO, Copy writing, and overall maintenance.)

Analyzed and resolved issues with customer accounts, residential and commercial to ensure customer satisfaction.

Special computer programming (HTML, C+, JAVA and other object oriented programming (OOP)) for client organizations

Served as Project Manager for various projects, and involved with event hosting for clinics

Created new proposals for contracts with various potential clients, to provide inventory for Embrace

Applied for bidding of new contracts for given clients

Education:

University of Texas in Arlington, Arlington, TX

School of Computer Science & Engineering

Stephen F. Austin State University, Nacogdoches, TX

Bachelor’s degree in Business Administration

Major – Business Admin/ General Business/Marketing

Minor – Computer Science/ Information Technology

Additional Education:

2014 – Colaberry School

SQL, BIG DATA, SAP,SDS, HADOOP courses

2013 – RCCG

CISCO Networking, Routing and IP protocols certification course for CCNE/CCNA certification.

-Emphasis on use of OCI layers and reaching servers, CISCO Packet Tracer, SQL (Adventure Works).

2013 - RCCG

Project Management (PMP) certification course

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