Lancaster, California 93534
Objective: To match this high quality employee with your outstanding business.
February 2015 to Present
Window Cleaner - Fish Window Cleaning
Clean commercial and residential windows
Insure customer satisfaction
Maximize sales opportunities as they arise
Plan and execute daily scheduling of assigned duties
February 2009 to August 2013
Mortgage Servicing Specialist - Bank of America. Lancaster California
Be the understanding and professional voice of Bank of America to customers in stressful situations.
Mitigate the homeowner’s anxiety whenever possible and create a more positive atmosphere that is conducive to resolving the issue at hand.
Respond to homeowner, investor, and other third party inquiries.
Research issues raised during inquiries and provide accurate information, results, or suggestions.
Review and qualify distressed mortgages for possible available assistance options.
Maintain confidentiality, sensitivity, and professionalism at all times.
Know, follow, and implement all Federal and Bank of America regulations and guidelines to insure compliance and proper account handling
Act as the liaison and negotiate solutions with all involved parties from initial request to resolution.
April 2000 to July 2007
Sales Engineer/Solutions Architect - P&J Computers, Inc., Albany New York
Presales technical support and major account maintenance with a focus on data storage, networks, and data backup/disaster recovery.
Provide presales information, configurations, and expertise to members of the sales team or directly to clients to assist in providing the client with the best possible answer to their needs.
Interact directly with several hardware and software vendors to establish configurations, and arrange special pricing.
Plan and arrange financing and facilities.
Coordinate training for P&J's sales team.
Arrange customer, vendor meetings and demonstrations.
Plan and implement company run customer focused special events such, seminars, technical education days, receptions, and recreational events.
Edit company news letter and generate the majority of the company's professional correspondence with government agencies, major market verticals, the media, and vendor partners.
Take on any other duties to further the company's position within it's market sphere.
Participate in extensive and regularly performed in service training by multiple vendors.
May 1999 to January 2000 - Training Sales – New Horizons, Albany New York
Interact directly over the telephone and in meetings with clients and potential clients to ascertain
needs for Information Technology System training and match our offerings with those needs. Negotiate pricing and arrange scheduling to best satisfy the customer’s requirements.
March 1996 to March 1997 - Advertising Sales – Dame Media (WRVE), Albany New York
Consult with existing and potential business clients to determine their need for and best possible use of media advertising.
Work closely with the advertiser to design a campaign of radio spots to effectively convey
their chosen message to the desired audience.
Write commercial scripts, arrange production, talent, and schedule airtime.
February 1995 to March 1997 - Furniture Sales Decoration Consulting – The Old Brick Furniture Co.
Schenectady and Troy, New York
Guide customers through the purchase of in home furnishings that would fulfill the desire for comfort and style while fitting tastefully into their existing or planned decor.
Additional work experience will be provided upon request.
Education and Training
1976 - 1977 Fine Arts courses, Junior College of Albany, Albany N.Y.
1980 - 1981 Computer Science courses at CUNY Fredonia, Fredonia N.Y.
1984 – 1986 History courses, Empire State College, Saratoga Springs N.Y.
Other Qualifications and Expertise
2008 Notary Public. Commissioned by the State of California
Certified Notary Signing Agent
EMC Clariion Sales Certified
Hewlett Packard Enterprise Sales Certified
Hewlett Packard SMB Sales Certified
Hewlett Packard Edgeline Sales Certified
Certified Novell Salesperson
Novell Workgroup Sales Certified
Certified SUSE Linux Salesperson
Certified Citrix Salesperson
Certified Veritas Enterprise Salesperson
Certified Veritas SMB Salesperson
Certified McAfee Intrushield Salesperson
Certified McAfee Enterprise Security Salesperson
McAfee Data Loss Prevention Certified
References upon Request