Customer Service Assistant

DANITA BAUGH

***** ********* *****, ******, ** **438 T: 708-***-**** acub2y@r.postjobfree.com

ADMINISTRATIVE ASSISTANT

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Qualification Summary:

Reliable, quality-focused seeking to re-enter the corporate market place. In my previous corporate positions I was a top performing customer service representative. I attain ten years of customer service experience, an experienced team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects with a high degree of accuracy and efficiency. Maintains excellent communication skills, problem resolution abilities, and a high-level of confidentiality.

Job Skills:

• Analytical thinking, decision making and problem solving skills

• Strategic Planning, execution, and organization

• Conflict resolution

• Ability to manage multiple tasks with aggressive timelines effectively

• Adaptability and tolerant to stressed situations.

• Dedicated team player

Company Skills:

• Microsoft Office 2010 (Outlook, Word, Excel, PowerPoint, Access)

• Transunion

• Basic Office machinery (fax machines, copy machines, multi-line switchboard)

Professional Experience

Lamont care center

2015 – Current

Elderly Assistant Living

Assistant Nurse Manager

Maintains a working relationships with all patients and nursing staff to ensure safety

Insure kitchen and office inventory is kept in stock

SALEM VILLAGE NURSING/REHAB

Nursing Assistant

Maintaining a schedule for assisting with the elderly

Distribute Medications

Insured Kitchen and all needed supplies were kept in stock

DEERBROOK NURSING/REHAB

Nursing Assistant

Elderly Assistant Living

Maintained working relationships with all patients and nursing staff to ensure safety

Insured kitchen and office inventory were kept in stock

GLENWOOD NURSING/REHAB

Nursing Assistant

Elderly Assistant Living

Insured Kitchen and all supplies were kept in stock

APPLEWOOD NURSING HOME

Nursing Assistant

Elderly Assistant Living

Nurse Manager Assistant

LIASOPHIA JEWELRY FACTORY

Jewelry inspector

Assisted inbound calls from customers with inquires and follow up

Ran production line to fill orders

Maintained a positive relationship with customers and staff

2012 – 2015

2012-2012

2010-2011

2009-2010

2007-2009

Verizon Wireless

2000 – 2006

Was responsible for productivity and call quality for eleven member team

Conducted new hire interviews, team member reviews and time card approvals

Assisted inbound calls and conducted follow ups to inquiries from potential and existing customers

Used company procedures and managerial authority to assist in high conflict resolution and solutions

OSI

Skipped Traced

Outbound collections for Nicore Gas

Data collections

Used company procedures to assist in high conflict resolutions and solutions

1999 – 2000

Education / Certifications

Diploma

Thorn Ridge High school

Some Collage Courses Completed

Harper Community College

Practical Nursing Program

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