Catherine McCloud

**** ********** ****

Jacksonville, FL 32208

904-***-****

acub0z@r.postjobfree.com

OBJECTIVE

Experienced office & healthcare worker, highly organized and dependable seeking a challenging and rewarding position.

QUALIFICATIONS

Excellent Communication Skills

Customer Service

Quick Learner

Self-Motivator

Over 25 years experience in the mortgage field

Team Player

Computer Skills

Microsoft Windows

Microsoft Office

Fidelity/Alltel MSP and LPS Systems

Medical Qualifications

10-Key Numeric Data Entry, Appointment Scheduling/Rescheduling, HIPAA, Medical Front Office Procedures, Patient Registration, Typing (Accurate 55 WPM)

EXPERIENCE

Randstad Fanatics 11/2015-01/2016

Customer Service Rep

Receive inbound calls for placing orders, status update, refunds, tracking delivery status & returns from customers and delivery carriers

Bank of America, Jacksonville, FL 08/2010-06/05/2015

Pre-Sale Foreclosure Specialist

Processing bidding instructions, file transfers and working loans end to end

Dealing with attorneys and title companies, obtaining required information for the

Foreclosures

Managing Pre-Sale foreclosure processes on Prime and Subprime loans for FHA,

VA and Conventional Loan types. Ensuring that Investor, Insurer, Government

Agency and the bank guidelines are met

Maintaining a high level of quality service with internal/external customers

Maintaining a full portfolio of time-sensitive loans

Physician Medical Center, Jacksonville, FL 5/2011 – 6/5/2011

Externship

Administer vital signs

Draw medicine doses

Administer injections

Assist with front office procedures

Assist with procedures

Blissful Wellness Center, Jacksonville, FL 11/2010-02/2011

Externship

Administer vital signs

Draw medicine doses

Administer injections

Assist with front office procedures

Sparta Special Servicing, Jacksonville, FL 04/2009-10/2009

Foreclosure Processor

Monitored the Attorney’s prosecution of foreclosures to ensure foreclosure processes are handled in a timely manner

Updated information in LPS and MSP F/C Workstations

Assisted with office duties as needed

Lender Processing Servicing, Jacksonville, FL 11/200*-**-****

Foreclosure Specialist

Processed bids and uploaded bids to be sent to Attorney’s

Requested BPO’S AND Appraisals

Updated and changed bidding instructions from client’s spreadsheets

Processed and requested documents to prepare bids on VA Loans

Select Portfolio, BOA, EquiCredit, Jacksonville, FL 09/1987-07/2005

Reconveyance /Recorder/Insurance

Processed and corrected documents returned from county not recorded due to increase fee amount and incorrect information

Prepped and processed files to be sent and recorded

Forwarded letters and documents to customers

Administered risk management of insurance loss and litigation of claims

Processed Credit Life and Disability claims

Set up claims to escrow and monitor

Clinical Skills

Anatomy & Physiology: Body Mechanics, Basic Pharmacology, Basic X-Ray, Capillary Puncture, EKG, Hygiene, Medical Asepsis, Medical Back Office Procedures, Universal Precautions/OSHA, Venipuncture, Vital Signs

EDUCATION

Florida Career College, Jacksonville, FL 02/2010- 02/2011 Medical Assistant Technician Program

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