Customer Service Representative

Annissa D. Harris

**** *. ****** ******

Indianapolis, Indiana 46218

317-***-**** Mobile

***********@*****.***

PROFILE

To secure employment as a Customer Service Representative, applying eight years of management experience, over ten (10+) years in customer service skills to a progressive company.

HIGHLIGHTS of QUALIFICATIONS:

• Proficient in communicating with people in a diverse environment.

• Ability to work dependently, independently, and under pressure.

• Highly motivated to initiate a plan and complete daily activities.

• Able to organize, prioritize, and delegate tasks effectively.

• Knowledgeable at supervising, scheduling, and cash handling.

WORK EXPERIENCE:

J.D. Byrider, Indianapolis, Indiana 2015-2016

Customer Service Representative

. Responsible for meeting quota daily.

. Exhibiting customer service in a professional manner.

. Able to work independently.

Uber Transportation, Indianapolis, Indiana 2012- 2016

Driver/ Customer Service

.Transport passengers safely and in a timely manner.

.Communicate with people in highly diverse environment.

.Responsible for maintaining valid driver s license, insurance and vehicle repairs .

Eclipse Staffing, Indianapolis, Indiana 2012-2013

Quality Inspector Lead

.Trained new temporary employees at Honda Inc.at inspecting parts.

.Provided transportation for a crew of six safely to and from destination.

.Commuted with the onsite representative, Honda representatives, and employees.

.Documented automotive defective parts.

McDonalds, Carmel, Indiana 2005-2013

Hourly Manager

.Scheduled, delegated, and supervised a crew of 20-25 people during peak shifts.

.Maintained a level of quality for all food items and assisted with inventory.

.Strong skills opening and closing daily procedures and managing financial transactions.

EDUCATION:

Ivy Technical Community College, Indianapolis, IN 2016

Business Administration

Warren Central High School, Indianapolis, IN 2012

General Equivalency Diploma

TRAINING/:

Indianapolis Urban League of Indiana 2015

New Beginning Work Readiness Training Program

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