accounts payable / receptionist/ clerical

DEBRA HOLT

ACCOUNTS PAYABLE CLERK / ADMINISTRATIVE /RECEPTIONIST

281-***-****/**********@*****.***

**** ******* ***** *****

Houston,TX 77084

Career Focus

A committed and motivated professional with exceptional customer-relation and decision making skills who would like to better herself by learning new things in a stable company. An individual who has a strong work ethic, a professional demeanor with the initiative to learn.

Experience

CLAIMS SPECIALIST II, GS ADMINISTRATORS, Houston, TX 12/2006-9/2015

Process credit card payments and payments included on monthly part statements for automotive claims received from dealers,repair facilities, and customers in the Gulf States region and throughout the United States. Part of a four person team for the accurate and timely manner of processing approximately 18,000 claims per year with claim values totaling over $250k/month. Responsible for auditing parts pricing, labor, mark-ups,and sublet repairs to ensure accurate payments going out. Responsible for handling customer reimbursements. Responsible for handling over 35,000 incoming calls annually in a call center environment. Customer Service skills used to answer claim questions from dealers, consumers and repair facilities. Clerical duties faxing, copying, printing of invoices, excel input, working in SCS system.

Teacher's Aide /Special Ed., Cy-Fair ISD Thornton Middle School, Katy, TX 8/1999-5/2006

Assisted in planning/implementing academic goals for "special needs" children in reading, writing, and learning language skills. Coordinate and communicate actions with children who were Autistic,had Down's syndrome and Cerebral Palsy. Responsible for maintaining records in a database, producing required reports.

Purchasing Department Secretary, Mustang Tractor, Houston, TX 8/1992-1994

Performed a range of diverse administrative activities for the department. Served as the central point with other departments. Provided assistance to staff of Buyers and Engineers. Maintained purchasing data management system for purchase order documents, tracked purchase orders, and corporate vehicles. Provided management reports. Scheduled appointments and maintained calendars as required.

Filing Clerk, Markers Business Records,Inc. Houston,TX 8/1989-10/1991

Maintained files handled mail.

Core Qualifications

Adaptability, Administration support, Accuracy/Attention to details,Clerical,Providing customer service,Following Instructions,Flexible to different situations, Responsible,Teamwork,Self Motivated,Dependable, Positive Attitude,Computer Literate,Hard-Working.

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