SUGANYA SIVARASA
Scarborough, Ontario M1W 2M6
*********@*******.***
OBJECTIVE: To secure a position that will utilize my skills and experience
HIGHLIGHTS OF QUALIFICATIONS:
Organized individual whom ensures all tasks are completed in a timely manner
Proficient in Microsoft Word, Excel, PowerPoint
Typing speed of 92 wpm with 100% accuracy
Ability to multi-task and a quick learner
Exceptional at oral communication, interaction and persuasion skills
Fluent in English and Tamil
Able to work in a team and independently with minimal supervision
Responsible, dependable and hardworking
EDUCATION:
Ontario Secondary School Diploma 2012
Albert Campbell Collegiate Institute, Toronto, ON
Achieved Honour Roll recognition; 2008 – 2012
Bachelor of Science - Psychology and Health Science 2012 - 2016
University of Toronto, Scarborough, ON
VOLUNTEER AND WORK EXPERIENCE:
Crew Trainer November 2011 – April 2016
McDonalds, Toronto, ON
Greeted customers, handled payments and assembled orders in a timely manner
Assisted on call in the event of absences
Organized workspace and paid attention to details in service
Responsible for quality control
Established good customer relations
Managed a high-volume workload in a fast-paced environment
Handled customer complaints and questions appropriately
Clerical Assistant
Providence Healthcare, Toronto, ON June 2015 – March 2016
Filing reports and information in the correct places
Sorting and handling mail
Inputting data accurately and efficiently
Excellent telephone manner
Photocopying and scanning administrative documents
Floor Manager – Sport Presentation
Toronto 2015 Pan Am/Parapan Am Games, Toronto, ON July 2015 – August 2015
Organized and facilitated entertainment acts
Assisted in informing and educating spectators
Provided friendly service to diverse patrons
Worked closely with different departments to ensure successful delivery of all activities
Executed activities around the field of play for athletes and spectators
Hospital Volunteer July 2010 - August 2012
The Scarborough Grace Hospital, Toronto, ON
Guided patients and their families at the information desk
Provided directional assistance to patients and escorted them throughout the hospital
Assisted with special events and special projects
Responsible for handling all cash and maintenance in gift shop
Assisted in arts and crafts activities for sick youth
Organized and assisted in fundraiser activities
Helped youth meet their potential and make positive choices
Empowering Young Women July 2009- September 2011
North West Scarborough Youth Centre, Toronto ON
Assisted in a soup kitchen
Conducted surveys and evoked discussions
Educated younger women in bullying, drug abuse, self-esteem and body image
Heart & Stroke Foundation May 2011- August 2011
Toronto, ON
Counting and organizing money for deposit
Creating tax receipts for various events
Data entry of tax receipts, and funds collected
Camp Leader
Youthlink, Toronto, ON July 2009 – August 2009
Identified and responded to campers’ behavior issues
Completed training in behavior management, communication, leadership, conflict resolution
Collaborated with other staff to coordinate activities throughout
Facilitated activities and group games for participants
REFERENCES: Available upon Request