Customer Service Representative
Resume:
Career Overview
Core Strengths
Work Experience
Educational Background
References
Lori Deters
*** *** *** *, ***** ParkMN 56387
Home: ***-***-*******-***-****
**********@*****.***
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute
to company success.
Strong organizational skills
Active listening skills
Courteous demeanor
Customer service expert
Telecommunication skills
Team Player
15 Years Customer Service experience
ACD Direct July 2015 to Current
Customer Service Agent
Farmington, UT
Take inbound calls for fundraising. Provided accurate and appropriate information in response to
customer inquiries. Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion. Formulated and enforced Service
Center policies, procedures and quality assurance measures.
Marketing Concepts September 2014 to March 2015
WAH Agent
Spicer, MN
I take inbound calls for a catalog company. Verified that information in the computer system was
up-to-date and accurate. Identified and resolved system and account issues. Quoted prices, credit terms
and other bid specifications. Responded to all customer inquiries in a timely manner. Recommended and
helped customers select merchandise based on their needs. Exchanged returned merchandise for
customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers'
problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to
maintain high levels of customer satisfaction. Informed customers about sales and promotions in a
friendly and engaging manner.
Aria Communications October 2007 to February 2012
Professional Caller
St Cloud, MN
I do outbound calling to customer accounts. Updated database with customer and verify information.
Generated high volume of referrals. Maintained productive relationships with existing customers.
Cold-called prospective customers to build relationship. Trained new employees on new campaigns
for direct-dialer calling. Did fund raising for charities, colleges, PBS radio and television, also took
surveys renewed memberships and entered all information on computer.
Hennipenn Technical College 2005
Certificate: Office Occupations
Eden Prairie, MN, USA
Sheila Nierenhausen
320-260-***-****-260-3394
Friend and Ex-worker
Janice Wentland
Friend
Karen Rangle
Friend
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