Manager Customer Service

** * * * ******** AVE # * * • LOMI TA, CA • USA, * 0 7 1 7

PHONE ( 8 1 7 ) 7 1 4 7 6 9 6 7 • E -MA I L ALEX2GROS S I@GMA I L . COM ALEX GROS S I

OBJECTIVE

Hardworking Store Manager professional versed in all aspects of running a successful retail store;including opening and closing procedures, banking, merchandising, and recruiting. Effectively motivating employees to perform excellence and fosters a team environment focused on group success.

KEY STRENGTHS

Inventory management Vendor Negotiation

Recruiting and hiring Payroll administration

Employee development Flexible Schedule

Business generation Exceptional Leader

Accurate cash handling International Experiences

Computer skills Highly Organized

EDUCATION

2013

Bellinzona, Switzerland

Associate Degree: SUPPLY CHAIN MANAGEMENT

Graduated

2015

Arlington, TX

Associate Degree: COMMERCIAL PILOT

Graduated

2015

Arlington, TX

Certificate: FUNDAMENTAL OF INSTRUCTION

PROFESSIONAL EXPERIENCE

SALES & MARKETING / CUSTOMER MANAGEMENT

• Build and sustain customer-focused store cultures to facilitate a pleasant shopping experience.

• Conduct customer needs assessments to identify preferences, consistently driving store profitability.

• Organized numerous in-store promotional events, sourced and registered hundreds of vendor and clients for events.

• Manage product merchandise through implementation of plan-o-grams and creative window display.

GENERAL MANAGEMENT / STAFF TRAINING AND SUPERVISION

• Managed store operations with key-holding responsibilities; opened and closed stores

• Reporting directly to district manager, recruit, train, supervise, a team of more than 30 associates.

• Observed and coach associates in sales floor techniques and customer management skills.

• Implemented relaxed return policies and customer feedback programs to ensure service excellence.

• Plan and delegated assignment based on workload assessment and employee schedule and availability.

• Developed and Implemented Employee-of-the-Month and incentive programs; reduced turnover rates.

BOOKKEPING / PAYROLL / INVENTORY CONTROL

• Performed monthly reconciliation and processed billing adjustments to resolve discrepancies.

• Prepare and verify all employee time cards for accurate weekly payroll processing.

• Hold accountability for cashier area, credit card transactions, and daily bank deposit/verifications.

• Research customer disputes, unmatched bank deposit and problematic auditing situations.

• Reduced overhead costs, adhering to budget limits and avoiding the need for employee overtime.

[ 2010 – 2013 ] FFS LOGIN SA, Switzerland

Assistant Manager

• Fulfilled all management responsibilities in absence of manager.

• Opened and closed store, handled customer service issues, and oversaw cash control.

• Supervised and motivated employees.

• Assisted with merchandising and promotions efforts.

• Hired, trained, and supervised three shifts of four sales associates daily.

• Tallied daily receipts and made bank deposits.

• Maintained inventory levels, ordered merchandise, and tracked all special orders.

[ 2013 -2015 ] FFS LOGIN SA, Switzerland

Manager

• Ensuring Projects are executed using agreed standards & processes.

• Reviewed and approved all project documentation.

• Resolved any problems and issues that arose.

• Undertook all monthly project financial cost reporting.

• Preparing status reports for use in communication to stakeholders.

• Escalating issues and areas of concern to senior managers.

• Ensured staff and sub contractors time sheets were accurately completed.

• Generating Work Packages and Work Instructions.

• Managed the team including any subcontractors for all off site activities. LANGUAGES

English Advanced

Italian Advanced

French Basic

COMPUTER SKILLS

Microsoft Office Expert

Languages and Script Advanced

HTML Advanced

Hardware Advanced

Software Advanced

Operating System Advanced

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