Customer Service Manager

Manish Chauhan

****, *** ******, ***********, ** H9A 3E5, Canada

Phone : 514-***-**** Cell : 514-***-****

E-Mail: **************@*******.***

Objective

To assist a manufacturing company in their expansion program, using Industrial manufacturing experience in continuous Improvement

Experience

Production Supervisor Jan 2016 – To date

Franc Ralphs Ltd.

Managed 28 unionized employees

Planned, organized and controlled Process / Production activities

Managed Quality of in-process machined parts, finished parts

Worked on cost control activities

Co-ordinated with customer for product development, quality issues if any

Co-ordinated with CNC programmer / operators, CAD designer for new development/improvement

Managed Health and Safety of organization

Supervisor - Quality Control Feb 2014 – Nov 2014

Zodiac Aerospace Industries

Planned, organized and controlled Process / Quality Control activities

Managed Quality of in-coming and in-process parts

Co-ordinated with Buyer for product quality issues

Trained employees on process uniformity and improve

Housekeeping

Co-ordinated with purchase personnel for material development & control inventory

Managed Health and Safety of organization

Managed 5S system

Production Manager Aug 2013 – Feb 2014

Specialty Gaskets Inc.

Managed 18 employees

Planned, organized and controlled Process / Production activities

Managed Quality of in-process machined parts, finished parts

Co-ordinated with customer and vendor for product development, quality issues if any

Trained the employees on process uniformity and improved quality of product and improve

Housekeeping

Worked on cost control activities

Assisted employees for better quality of production

Co-ordinated with purchase personnel for material development & control inventory

Managed Health and Safety of organization

Managed 5S system

Planned and organized assembly process of Hopper

Dealing/negotiating with employment agency for hiring temporary/permanent employees

Plant Manager

Cintube Ltd. May 2012 – Dec 2012

Managed unionized 19 employees

Planned, organized and controlled Process / Production activities of boilers, pressure vessels,

Pipe/angle bending and rail hoppers (fabrication jobs)

Managed Quality of in-process machined and finished parts

Worked on cost control activities

Managed Health and Safety of organisation

Planned and organised assembly process of Hopper

Production Manager July 2007 – Nov 2011

Unigear Industries Inc.

Managed 40 employees

Planned, organized and controlled Process / Production activities

Managed Quality of in-process machined parts, finished parts

Managed 5S system

Worked on cost control activities

Co-ordinated with customer and vendor for product development, quality issues if any

Co-ordinated Heat treatment related activities i.e.: defining case depth and hardness of parts for Carburizing and Nitriding

Co-ordinated with CNC programmer / operators, CAD designer for new development/improvement

Co-ordinated with purchase personnel for material development & control inventory

Managed Health and Safety of organisation

Planned and organised assembly process of gearboxes

Designed piping of gearboxes repair

Co-ordinated with sales personnel to maintain on time delivery

Process and Quality Control Manager Jan 2005 – June 2007 Seat ply Inc.

Planned, organized and controlled Process / Production activities

Managed Quality of incoming goods, in-process machined parts, finished parts

Co-ordinated with customer and vendor for product development, quality issues if any

Controlled the environment of the plant

Co-ordinated with CNC programmer, CAD designer for new development/improvement

Co-ordinated with purchase personnel for material development & controlled inventory

Quality Assurance Inspector July 2004 – Dec 2004 Mechtronix Inc.

Inspected incoming goods, In process machined parts, finished parts and Fabricated parts

Made Production follow up sheet and final Inspection Reports

Assisted machine shop personnel in process related activities

Co-ordinated with Engineering, purchase, Marketing personnel for smooth flow of process of manufacturing

Co-ordinated with vendors to improve quality of product

Made and controlled the record of inventory of finished products

Updated record of production & inspection on Job Boss software

Maintained ISO related documents

CNC Shop Supervisor Feb 2001 – June 2004 K L Flo Inc.

* Managed 12 employees

* To read and understand engineering drawings

Managed process of Manufacturing of parts for electronics and aircrafts on CNC Machines

Was Responsible for Quality of machined products

Maintained housekeeping of shop and tools

Made set-ups, Programmes on machine and on Master cam

Trained sub-ordinates to improve quality of product

Junior Engineer – Transmission Task Force Jan 1998 - Dec 2000

Mahindra & Mahindra Ltd.- Tractor Division, India 4800 employees

Resolved transmission field problems through reverse engineering

Modified product through CDP (Component Development Process) following APQP, PPAP & QA activities

Generated quality assurance plan on Microsoft Project

Controlled & maintained ISO 9001 / QS 9000 system

Worked on cost control activities

Resolved chronic problems of gear shop

Managed 5S system

Managed Health & Safety of product

Senior Engineer – Production Division July 1990 - Dec 1998

Grindwell Norton Ltd., India 1800 employees

Managed 58 employees

Established complete mixing plant project for manufacturing grinding wheel

Developed business with Super Max – Introduced needle grinding wheels

Established cellular system of all components

Managed responsibility of functions like upkeep of machines, complete mfg. Process & meeting targets,

controlled inventory of raw material, post sales follow up

Exposure in ISO 9002 related activities like preparation of ISO manual, Documentation, Trained sub- ordinates, interacted with internal & external ISO auditors, held Responsibility as internal quality auditor for ISO 9002 of company

Held responsibility of industrial safety as a member of safety committee

Received TOTAL CUSTOMER SERVICE AWARD

Awards

Total Customer Service Award – Grindwell Norton Limited

Education

Computer Numerical Control (CNC) A.E.C.

Dawson College, Montreal, Canada

-Introduction to computers & CAD

-Manufacturing Processes

-Advanced AutoCAD

-Introduction to Graphic Programming

-Advanced CNC Operation

-Advanced Graphic Programming

WCSD (Wintech Computer Solutions Developer)

HTML, Microsoft FrontPage 2000, JavaScript, JAVA, Advanced Java, Oracle, ASP, SQL Server

Diploma in Business Management

All India Council for Management Studies

Diploma In Production Management

Annamalai University

Diploma In Production Technology

Larsen & Toubro Institute Of Technology

Interests: Computers, Tennis, Music, Reading, and Travelling

Bilingual: English, French, Gujarathi, Hindi, Marathi, Punjabi

4886,Rue Perron, Pierrefonds, QC H9A 3E5, Phone: 514-***-**** Cell: 514-***-****

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