Customer Service Technician

JAMES PAUL

954-***-**** ***************@*****.***

EXECUTIVE SUMMARY

Communication Specialist with in both business and consumer lines. Extensive knowledge of Computer Network Technology and Communication from hands on experience and educational training. Strengths in problem-solving and customer communications.

LICENSES / CERTIFICATIONS

A+ Certification,

NCTI JONES Certification

KNOWLEDGE IN INTERNET

Operating Systems

MS DOS, Unix, Linux, Novell, Cisco, Mac OS X, Win 95/98, Windows ME, Windows 2000, Windows 2000 Server, Windows 2000 Network Infrastructure, Windows NT, Windows XP, Windows Vista, Windows 7, Windows 8.1, Windows 10.

Software Applications

Excel, Outlook, PowerPoint, Microsoft Word, Homesite.

CORE QUALIFICATIONS

Hardware

Assembly, Diagnostics, Troubleshooting, Upgrade, Build PC, Run Cable, Installation of Printer, Repair Printer, Repair Computer, Load Software, Build Network, repair Network, Installation of DSL, Installation of Vonage, Installation of Magic Jack.

Networking

Cabling (twisted Pairs), Exchange, LAN Configuration, Network Monitor, Performance Monitor, Proxy, Router Programming, Task Manager, TCP/IP, Troubleshooting, WAN Configuration

EDUCATION

Broward College, Coconut Creek, FL 2015 – 2017

Electronics Engineering & Technology

Associate in Applied (AA) degree

Florida Career College, Pembroke Pines, FL 2000 – 2002

Computer Network Technology

Diploma Program

Languages

Proficient in English and Haitian Creole

PROFESSIONAL HIGHLIGHTS

L-COM GLOBAL CONNECTIVITY, BOCA RATON, FL 2013 – 2015 Electronics Technician and Coax Assembly

Antenna Assembly and Build, Antenna Soldering, Antenna Test, Antenna Closing, Antenna Labeling and Packaging, Lightning Protector Assembly And Build, Board Test, Lightning Protector Soldering

Coax Spooling, Coax Stripping, Coax Soldering, Coax Connector Assembling, Coax Crimping, Coax Prep, Coax Test, Coax Shrink tubing And Push Boots, Coax Labeling And Packing

DC Injector, DC Injector-Assembly, DC Injector-Soldering, DC Injector- Test, Injector Labeling and Packaging, Mechanical-Assembly

Nema-Assembly And Build, Nema-Soldering, Nema-Test, Nema-Labeling And Packaging, Reading Blueprints and Researches

CYPRESS COMMUNICATIONS INC., POMPANO BEACH, FL 2007 – 2013

Communications Specialist, Quality Control, and Training

Responded in a timely fashion to customer locations for scheduled installations, inspected installation sites to determine best line placement, drilled holes when needed and ran lines, replaced lines as needed

Installed Xfinity entertainment systems, regular cable systems, networking systems and security systems, tested all installed components to insure they were working properly, Activated new installations on-site

Gave customers brief tutorials on their new equipment, responded to Comcast repair calls, tested existing systems with which customers were experiencing problems, tested lines and signals using meters and tools.

If issue was not Comcast's fault, gave customer explanation and price quote for repair to site issues; exhibited excellent customer responsiveness and received high marks on telephone and computer surveys

Successfully completed intensive technician training course provided by Comcast after being hired; installed systems ranging from basic business level CCTV systems to advanced systems

Worked with business owners to determine best placement for CCTV cameras, demonstrated how to work system to customers upon installation

DIRECT TV FORT LAUDERDALE, FL 2006 – 2007 Satellite Installations Technician

Installations on roofs and equipment within homes and businesses, climb up ladders while carrying equipment, responded to service calls in homes and businesses using a company van

Programmed dishes and indoor equipment and turned the systems on, tested newly installed systems and activated them while on site to ensure the installation was successful, answered questions about the service

Showed new customers how to use/program their equipment, performed troubleshooting for customers having difficulty with existing DirecTV systems, reprogrammed if needed, replaced dishes and equipment

Tested satellite dishes and indoor equipment using meters and tools, kept appointments in a timely manner, maintained a careful list of inventory for tracking

C&C INTERNATIONAL COMPUTER INC. HOLLYWOOD, FL 2004 - 2006

Computer Technician

Resolving computer software and hardware operational problem

Assist users to enter commands and observe system functioning to verify correct operations and detect errors.

Install and perform minor repairs to software,

Peripheral equipment according to design or installation specifications.

Read technical manuals,

Conduct computer diagnostics to investigate and resolve problems.

AFFILIATIONS AND INTERESTS

I am a very highly motivated individual with the ability to learn very quickly. I possess excellent communication skills and superior work ethics. I have a great attitude with a friendly personality and professional appearance. I also have superior customer service skills with nineteen years of experience. I am interested in companies that offer the opportunity for career advancement.

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