Customer Service Manager

Maria Rutter

Richton Park, IL

******.******@*****.*** - 708-***-****

Highly trained individual seeking opportunity to obtain a challenging position within an organization to assist in advancing my career goals.

Authorized to work in the US for any employer

WORK EXPERIENCE

Program Coordinator

SGA Youth and Family Services - Chicago, IL - 2013 to 2015 Responsible for providing day-to-day support to Program Director

• Responsible for Early Advantage Teen Parenting program funded through the Chicago Public Schools (CPS) Ready to Learn Grant, for the Medicaid population

• Accountable for enrollment and recruitment at 11 at-risk Chicago Public High Schools

• Managed the relationship of community agencies in various areas to provide in healthcare, child development, early intervention, housing, and counseling for Medicaid population

• Responsible for educating internal and external clients on the Ready to Learn Grant and Parents as Teachers Curriculum

• Mentored and coached 17 frontline staff during scheduled weekly reflective supervision

• Accountable for monthly budget reports

• Provided Chicago Public School Funder with monthly reports regarding enrollment numbers and delivery of services

• Facilitated training on the Illinois Early Childhood Guidelines for internal staff and community organizations Parent Engagement / Program Governance Supervisor EHS/HS EL Valor Corp-Children and Family Center - Chicago, IL - 2009 to 2013 Responsible for educating individuals part of the Parent Committee Members with the Early Head Start and Head Start Program

• Responsible for recording In-Kind volunteer services hours

• Coordinate outreach and recruitment to meet enrollment numbers in collaboration with other program managers and families

• Coordinated events, fundraising, donations and field trips

• Involved in creating policies and procedures

• Provided consultation and support to Private Childcare Partners

• Implemented a Parent Satisfaction Survey with an emphasis on re-focusing and identifying families need

• Responsible for collecting and analyzing data for annual Self- Assessment and Program Information Report

(PIR)

• Provided hands on workshops that focused on parenting styles and understanding how to establish healthy relationships

Early Head Start Supervisor

EL Valor Corp-Children and Family Center - Chicago, IL - 1999 to 2009 Responsible for providing day-to-day support to Education Manager

• Responsible for the delivery of services to children birth to three and pregnant women

• Monitored weekly home visits and bi-weekly socialization group to assure compliance with Early Head Start Performance Standards

• Planned and conducted workshops for parents and staff

• Collaborated and partnered with community organizations to assist in providing social services for families

• Managed staff development for Parent Infant Educators and Child Care Workers Training and Certificates

EDUCATION

Bachelor's in Early Childhood and Grant Management Kendall College - Chicago, IL

January 2013 to Present

DePaul University - Chicago, IL

June 1988

CERTIFICATIONS

Paraprofessional

August 2015 to August 2021

Working with children one on one. Teacher Assistant. CPR / FIrst Aide -2015

ADDITIONAL INFORMATION

SKILLS

Excellent problem solving skills Excellent communication skills Excellent organizational and time management Ability to meet deadlines and adjust to tight schedules Proficient in Microsoft Office 2013 Customer Service oriented Excellent interpersonal, conceptual, analytical, and written skills

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