Sales Customer Service
Resume:
Shashank Sood
NRI FLR Complex,
Plot No. GH-04/A
Sector -45, Noida- 201303
Email: **************@*****.***
Contact no: +91-997*******
Objective: Use the knowledge, skills and experience acquired by me for development of the organisation.
ACADEMIC & PROFESSIONAL QUALIFICATIONS:
MBA ICFAI Business School ICFAI University 2010 6.34*
(Marketing & Ahmedabad
Sales)
BHM IHM, Jaipur IGNOU 2006 60.81%
12th B.S.F Sr. Sec School CBSE 2003 73.40%
CGPA*
WORK EXPERIENCE:
Organization: Sara Textiles Limited Department: Marketing
Designation: Asst. Manager Duration : July’15- Till Date
Responsibilities:
Responsible for new business development and handling existing buyers of Terry Towels in International Market.
Scanning International markets for recent trends and products.
Product sampling, sampling feedback, vendor management & Control.
Co-ordinate for sampling approvals between Factory & Buyers based on new design trends.
Coordination with plant for production plan and timely dispatch of orders.
Organization: Malwa Industries Limited Department: Marketing
Designation: Executive Duration : April’12 – June'15
Responsibilities:
Dealing with reputed denim brands, garment manufacturers and dealers in India, Bangladesh, Indonesia, Egypt, Lebanon and Hong Kong.
Generating leads for domestic and export markets.
Meeting and promoting various kind of denim fabric to customer.
Handling customer queries.
Selecting and sampling fabric as per potential customer’s requirement.
Co- odinating with operations and commercial dept to ensure timely in- flow and dispatches of goods.
Working closely with Product Development dept for new product development which are as per requirement of market.
Organization: Relaxo Footwear Ltd Department: Sales and Marketing
Designation: Channel Sales Officer Duration : May’10 – March’12
Responsibilities:
Handling Sales generation, Promotion, and Advertising.
Ensuring effective follow up for receivables.
Drove pre-sales, sales, collection and after sales support initiatives.
Managing products availability with distributors and establishment of products in market.
Launching new products in the area assigned.
Implementation and supervision of BTL activities happening in the assigned area.
Appointment of Distributors in unrepresented areas.
Looking after the reach and availability factor.
Execution of promotional pricing, selling & channel strategies.
Brand positioning and visibility for excellent recall of the product.
Implementation of various sale promotional schemes in market.
Monitoring market trends, competition activities and consumer behavior for designing future plans.
Organization: Taj Palace Hotel, New Delhi Designation: Guest Service Assistant
Duration : July’06 - June’07
Responsibilities:
To deliver excellent customer service.
Actively promote and sell products and services.
Build effective relationships with customers.
Communicate with both internal and external customers in a courteous and professional manner.
Process financial transactions.
Serve food and beverage, undertake preparation duties and clear outlet on completion of service.
Provide advice on food and beverage according to guest expectations and enterprise standards.
Process food and beverage orders and operate outlet IT systems.
INDUSTRIAL TRAINING:
Organisation: Tata Teleservices Ltd. Duration: Feb’09 – May’09
Project Title: Designing and implementing the strategy to increase the BTS (Base Transreciever Station) utilization.
Project Description: The objective of the project was to increase the overall utilization of the BTS so that the operational cost of BTS is recovered and also to increase the presence of Tata Indicom in the areas assigned by:
Appointing new retailers and motivating existing retailers to promote Tata Indicom.
Identifying and plugging of gap areas in channel distribution to increase BTS (Base Transreciever Station) utilization.
Suggesting solutions and working out a plan to ensure increase utilization of BTS (Base Transreciever Station.)
Planning and carrying out promotional activities.
Organisation: Taj Palace Hotel, New Delhi Duration: Oct’04 – Mar’05
Training Details:
To understand and analyse the operations of different hotel departments.
To relate theoretical knowledge to the day to day hotel operations.
Learn various trade techniques.
Experience the practical issues in hotel administration, and
Deliver excellent service to customers.
ACADEMIC PROJECTS:
Analyzed marketing strategy of Knorr soups in Ahmedabad.
Studied the impact of Tata Nano launch on Indian two wheelers market.
Devised marketing strategy for ‘Bon Temps’. ( Cafeteria at IBS,Ahmedabad)
Indian Hotel Industry analysis to project future demand pattern.
ACHIEVEMENTS:
Awarded as ‘Best Employee of the month’ at ‘TAJ PALACE’ Hotel.
Achieved target of opening 40 retailers in rural market during internship in MBA.
Came 3rd in Inter-School Badminton competition.
COMPUTER PROFICIENCY:
Application Software: Microsoft Office ( Word, Excel, Access, Project & Power Point)
Analytical Software: SPSS
Passed all modules of Microsoft Excel with “A” grade conducted by IBS, Ahmedabad
INTERESTS:
Equestrian Sports: Developed proficiency in horse riding at BSF campus, Tekanpur. (Gwalior)
Swimming: Expert in breast stroke and free style.
World Cuisine: Enjoy trying out and experimenting with gourmet cuisine and travelling.
PERSONAL DETAILS:
Date of Birth: 5th September’1985
Father’s Name: Mr. S.K.Sood,
Languages Known: Hindi & English
Marital Status: Married
Permanent Address: 8, Sreshta Vihar
I.P.Extension
New Delhi, 110092
Place: Noida Shashank Sood
Contact this candidate