Customer Service Driver

Spencer Trotter

Cell: 505-***-**** Email: acual6@r.postjobfree.com

SUMMERY

Successful, resourceful and diverse with skills and abilities that span more than a decade with record breaking customer service satisfaction and establishing long-term lucrative relationships, comprehensive product knowledge and superior client services.

AREA OF EXPERTISE

Logistical operations Relationship Cultivation

Strategic Coordinating Leadership/ Mentoring

Business Development Product Information

PROFESSIONAL EXPERIENCE

10/15 – Present Apria Healthcare, Chandler, AZ Dispatching Routing Analyst

Responsible for performing all MobileCast dispatching activities.

Routes all same day deliveries according to Logistics policy and procedures.

Responsible for communications to the branches regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery.

Updates ACIS when necessary.

Responsible for communication to the branches regarding issues that impacts the ability of the Dispatcher to effectively route a work order to a driver in the field.

Responsible for monitoring a drivers' progress during the day, and communicate back to the branch level any issues related to impacting missed time windows.

Reviews Reports at the LCE level to monitor driver compliance of route order completed via the MobileCast software system.

Coordinates with Division and Region management on all action plans that would ensure driver compliance with targeted financial objectives.

Identifies, and places any new O2 patients on a recurring delivery cycle (minimum requirements: LOX-E2W, Cylinders-E3W).

Ensure patients do not suffer service failures and communicates with the servicing branch the date of patient's next delivery and cycle that patient is placed on.

10/10 – 07/15 Apria Healthcare, Albuquerque, NM Patient Service Coordinator

Provided reception services as first point of contact including telephone reception and in-person.

Performed a number of processing duties for the Branch as necessary including, but not limited to working with intakes, reviewing ACIS screens to assist customers with billing issues; and confirming deliveries.

Handled requests from the Billing Center for audit/documentation purposes.

Supported Oximetry Coordinator functions.

Assisted with Respiratory Therapist schedules.

Carried out scanning, filing, and faxing records on a routine basis.

Aided with warehouse/patient equipment preparation.

Performed other duties as assigned.

Achievements

- Was promoted to a BC (Branch Coordinator).

- Was featured in the news article as Apria top patient service coordinator of the year.

- Received a relocation promotion to Chandler, AZ at the Analyst level for excellent customer service and for having a upbeat personality.

- The CEO of Apria Healthcare / Coram wrote me a personal letter and hand signed it thanking me for my outstanding customer service and professionalism.

7/08 – 10/10 Fed Ex, Albuquerque, NM Driver/Deliveries

Lifted up to 80 lbs. infrequently and 40-60 lbs. routinely- making local deliveries in a safe and efficient manner utilizing the Fed Ex company vehicle. Utilized a good geographic understanding of the local areas and attend to details while engaging in work of a repetitive nature. Built strong relationships and communicated effectively both verbally and in writing while providing excellent customer services.

Education – Some college.

Professional references available upon request.

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