Guest Service Representative

Karylis Hidalgo

Address: ** ****** **** ****** **** B Greensboro, NC 27455

Phone: 336-***-****/ Email:*********@*****.***

Education

Bachelor of Arts, Psychology December 2015

The University of North Carolina at Greensboro (UNCG)

Relevant coursework: Communication and Workplace Relationships, Theories of Personality, Introduction to Cultural Sociology and Social Deviance

Completed Grade Point Average : 3.49

Minored in Sociology

Associate of Art, General Studies July 2014

Guilford Technical Community College (GTCC)

Completed Grade Point Average: 3.89

Dean’s List: 4 semester

Experience

Guest Services Representative December 2014 to Present

Sheraton Greensboro, Greensboro, NC

Direct guest to Convention section

Clarify information about financial, future reservations, requests, present and future conventions

Project charges based on services, and provide accurate billing

Promote suggestions for dining, entertainment, shopping, and activities in Triad area

Assist management with training for new employees

Front Desk Associate March 2012 to December 2014

Days Inn Greensboro, Greensboro, NC

Maintained all business statistics and accurate inventory

Referred all critical issues for Sales and Guest Service as a direct liaison for Management

Check in and Check out guest(s)

Created, and managed invoices

Crew Trainer

McDonalds at Guilford College Greensboro, NC June 2009 to March 2012

Proficient all needed positions

Trained current employees on promotions and train new employees on all needed positions

Awarded McDonalds Ambassador in 2011

Presentation/ Research

Informative Presentation on Guidance Counseling and on current news

Research, wrote manuscript and presentation on Cognitive load while conducting a task

Skills

Languages: Spanish (orally 90% fluency and writing 70% proficiency)

Computer Skills: Proficient on Microsoft platform including Microsoft Word, Outlook, Excel and Power point

Proficient in research database including Psycinfo, Occupational Outlook, Guidestar, Lightspeed, Starguest and Wyn Guest

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