Customer Service Representative

*** ******** **, *** *** San Antonio Texas, 78209210-***-****( ************@*****.***

Shaqulia Dove

Objective

To obtain a position and utilize the skills I have obtained through previous experience.

Education

May 2015-Present

Jan 19, 2016

Restore Education

San Antonio College

San Antonio, Texas

San Antonio Texas

Work Experience

Secretary, TWC Logistics – 03/2012- 04/2015

Gathered, logged and monitored shipping data

Managed shipment schedule to maximize productivity and cut cost

Communicated with dispatchers,.warehouses and customers regarding outgoing orders

Generated financial statements and facilitated account closing procedures each month

Customer Service Representative, West Telemarketing- 06/2013 -09/2013

Defused viotile customer situations calmly and courteously

Effectively managed high-volume of inbound and outbound customer calls

Managed customer calls effectively and efficiently in a complex, fast-paced challenging call center

Team Member, Wienerschnitzle- 10/2013-12/2013

Arrived on time and ready to work

Performed all responsibilies in a timely manner

Diligently restocked work stations and display cases

Cooked and packaged large batches to be made to order or kept hot until ready to use

Prepped food for later use to save staff time during busy hours

Server/Cashier, iHop - 01/2014-04/2014

Completed purchases using Point of Sales system

Consistently provided friendly guest service and heartfelt hospitality

Pleasantly interacted with customers

Interests / Activities

Member of San Antonio Girls Book Club

Competitive Volleyball

Member of Godchasers Community Church

Skills

Persuasive Speaker

Skilled in call center operations

Calm under pressure

time management

Ability to maintain neutral professional tone when addressing issues

Self sufficient

Positive

Quick learner

excellent work ethic

References

References are available on request.

Contact this candidate