Technical Support Customer Service

Shajimon.N

Cell : +91-875******* Address: No **-A Crown Street, Vetturnimadam,

Nagercoil Kanyakumari district.

Tamilnadu, India.

E-mail : *********@*****.***

Career Objective:

Looking for a challenging opportunity in Customer Service/ IT Technical Support

where the skills and experience can be utilized for growth of the organization

Educational Qualification:

Course Name of the Institution Year of passing Percentage

Arulmigu Kalasalingam

B.E (I.C.E) 2009 74

College of Engineering

CSI Matriculation Higher

12th 2005 88

Secondary School

10th 2003 74

CSI Matriculation Higher

Secondary School

Professional Experience :

More than 3.5 years of experience in Bitrays Info services pvt ltd,

Nagercoil, (a Canadian based BPO )as a Technical Support Executive since

Janvaury2013

Role and Involvement:

Technical support executive:

Provide Customer service by attending voice calls, chat, and emails

Configuring VoIP devices.

Configuring ADSL MODEMs.

Familiar with port forwarding

Having knowledge about WAN and LAN troubleshooting.

Familiar with VoIP servers

Troubleshooting Client computers remotely.

Provide technical support for Desktop, Laptop, Networking and

Troubleshooting issues in an effective and timely manner

Configuring and Troubleshooting with Email Clients

Working closely with other departments/organizations and collaborating

with other IT staff.

Providing training and technical support for users with varying levels of IT

knowledge and competence.

Deals with escalation tickets.

Key Strengths:

Assertive and optimistic

Flexibility and courageous

Hardworking

Technical skills:

Operating Systems : WIN 98, WIN XP, WIN 7

Word Processing : MS-Office 2010

Languages known :

English (r/s/w)

Tamil (r/s/w)

Malayalam (s)

Other Interests and Hobbies:

FootBall

Pencil Art

Passport Details

Passport Number: H8127617

Date Of Expiry: 17/12/2019

Personal Details:

Name : Shajimon.N

Fathers name : Nazar.S

Date of Birth : 26/09/1987

Nationality : Indian

Sex : Male

Declaration:

I hereby assure that the above given information are true up to my knowledge.

Place:

Date:

Shajimon.N

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