Customer Service

RESUME

VASANTHA SURYA M

VADAMARUTHUR

PANDIPATHRAM (POST),

AVUDAIYARKOVIL (TK),

PUDUKKOTTAI (DIST)-614 618

Email Id :************@*****.***

Mobile No:965-***-****

Objective:

Seeking a well- defined position to utilize my skills and abilities to be unique in the industry that offers growth for my abilities.

Highlights of qualification

Secured 71% in SSLC exam

Was awarded the best student of the year (2013-2014)

Educational qualification

Courses Studied

Institution Name

Year Of Passing

Percentage

Diploma In Computer Engineering

Government Polytechnic College, ARANTHANGI

2015

75%

SSLC

SACRED HEARD HS

IRUDAYAPURAM

2011

71%

Experience

CURRENT EMPLOYER: GENIUS CONSULTANTS LTD.

CLIENT: VIOMS NETWORKS

ROLE: FMC Executive.

PERIOD: 03-June-15 to till date.

Roles and Responsibilities:

NETWORK OPERATIONS SUPPORT :

Alarm Monitoring : Fault detection, Route cause analysis, Trouble shooting, Login compliance into portal, Report generation, Corrective action, MIS Report on Daily / Weekly wise and Performance analysis for ISNM.

Co-ordination : Interaction with Internal and External teams, Process Compliance, Event Track and troubleshooting of To’s / replacement requests are manage timely.

Customer Support: Customer compliance resolution as per SLA, Process compliance, Fool proof NMS, Escalation.

Handling with ERICSSON, ZTE & Huawei M-2000 equipments and also On-line monitoring the BSS (BSC & BTS) alarms pertaining into TAMIL NADU

Maintaining the cell site equipments like BTS, Infra Equipments, FIRE and ACCESSSYSTEM.

Outage Report preparation for customer wise and send it across to all higher officials on daily basis

Taking care of Outage Sign off

Uploading outages on TT (Taruntula) daily basis.

Supporting for P&F team for Diesel validation through Day reports.

Air conditioner service:

Air conditioner installation and fault making and service

Personal Skills:

Ability to learn faster and hence can quickly adapt to newer technologies.

Willingness to work in a team and interact in the Organization.

Ready to take up tasks with enthusiasm.

Optimistic and hard working.

Hobbies:

Like to know new computers

Like to use laptop very much

Like to hearing music

Playing outdoor & indoor games

Like to raid cycling

Co-curricular Activities:

Won prizes in many elocution competition

Class representative during diploma course

Cantidate of JRC in my school days.

Personal Details:

Name : VASANTHA SURYA M

Father’s Name : MUTHUMANI M

Mother’s Name : JAYA RANI M

Date of Birth : 7.07.1995

Gender : MALE

Additional Qualification : MS OFFICE,.NET

Permanent Address : VADAMARUTHUR

PANDIPATHRAM(POST),

AVUDAIYARKOVIL (TK),

PUDUKKOTTAI (DIST)-614 618

Mobile : 965-***-****

E-mail : ************@*****.***

Languages Known : English and Tamil and learning Malayalam

Sports : Running Events

Declaration:

I here by declare you that the information furnished above is true the best of my knowledge.

Date : your’ sincerely

Place : (VASANTHA SURYA M)

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