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Manager Customer Service

San Francisco, CA
April 09, 2016

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**** ************ ****. *** ***

Duluth, GA ***** 404-***-****


Highly motivated enthusiastic accounting professional with over 20 years of experience in the business of bookkeeping, tax accounting, and financial management. Reputation for investigating, resolving issues, and constantly striving for process improvement. Independent, creative, and critical thinker with sound judgment for efficiency in the work place. Strong aptitude to work under pressure, and meet tight deadlines with excellent time management, and organizational skills. Adaptable to change. Responds well to challenges with confidence, determination, and focus.


-Financial Planning - Reconciliation & Remittances

-Organization & Process Improvement - Project Management

-General Ledger & Journal entries - Excellent customer service

-Supervision & Mentorship - Problem-solving & analysis

-Bilingual Spanish-English - Excellent computer skills ten key by touch

-QuickBooks Desktop - Online - Microsoft Excel-Word-Power Point-Outlook

-Proseries - SAP - ORACLE



Grace Williams CPA, PC, Feb 2016 - Current Certified public accounting and consulting professional services firm

Staff Accountant

Responsible for performs a variety of full-charge, outsourced bookkeeping, payroll sales tax, personal/business tax returns, property taxes and other services for small businesses.

Activities related to bookkeeping as bank reconciliations, accounts payable, accounts receivable, journal entries, general ledger.

Monthly payroll an submit federal and state forms for various companies through e-file

Process and submit quarterly forms 941, GA State, DOL,

Process and report all annual federal and state forms 940, 1099’s, W2’s, W3’s and including all quarterly forms as well for end of year government reporting

Prepare various financial reports for significant customers on a monthly basis

Contact government facilities IRS, GA Dept. of Revenue to resolve any problems or when needed to help clients any time customers receive letters.

Process sales tax for some customers and submit the return in Georgia tax center

Responsible for execution and timely submission of 1040 Individual, 1120 Corporate, 1065 Partnership tax returns on a regular basis before the IRS

Skills Quickbooks, Proseries, DMS, EFPTS,

Terpel Organization – Bogotá Colombia (South America) Dec 2008 – Dec 2011 The leading Colombian Oil and Gas distributor

National Tax Manager – VP Finance

Responsible for reviewing working papers and or prepare tax expenses and tax liability account reconciliations and estimating / remitting annually and monthly federal and state tax payments.

Provide accurate financial projects by computing monthly tax provision to estimate current / future income taxes.

Responsible for execution and timely submission of taxes to the nation

Filing of income tax of US 1.000 million and tax payments by US 300 million

Succeeded in recovering millions in savings from the government

Supervision of a team of professional staff with expertise in taxes

Winner Group SA – Bogotá Colombia (South America) May 2006 – Dec 2008 Company leader in entertainment

Tax Manager – VP Finance

Responsible for execution and timely submission of taxes to the nation

Filing of income tax of US 800 million and tax payments by US 100 million

Supervision of a team of professional staff with expertise in tax

Other experience (USA)

The Men’s Wearhouse – Norcross GA March 2012 – Nov 2013

Feb 2015 – Feb 2016

Company leader in Tuxedo Rental

Supervising Coach

Responsible for the performance of the team, identifying the barriers to get the target needed.

Experience running the reports to audit the timely implementation of the reservations

Ability to use a RF scanner

Chipotle Mexican Grill Nov 2013 – Jan 2015

Restaurant Company

Assistant Manager

Responsible for the interviews and recruiting of the crew members at the restaurant.

Managed restaurant budget and accounts payable

Planned weekly schedules for employees

Operations manager for the restaurant in all capacities to produce an efficient way in all work areas



Certificate of Completion

2015 Express Tax Course 2016

University of Los Andes – Bogota Colombia (SA)

Specialist taxation 2010

University of La Gran Colombia – Bogota Colombia (SA)

Bachelor’s degree, Accounting 1999

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