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Information Technology Senior Manager

LaGrange, GA
April 11, 2016

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**** ****** ***** ***, *******, Alabama 36879 334-***-**** Jef f .walker.75@gmail .com Dear Hiring Manager:

Learning about this opportunity has given me a great degree of enthusiasm to be a part of your dynamic team and secure a challenging full-time, permanent position with your company. To familiarize you with some of my qualifications, here are the following qualities that I could bring to your organization:

Strong background in server administration and data center management with outstanding results

Proven ability to lead and manage a team of Information Technology Professionals in several different areas of expertise

Adeptness in developing and implementing effective strategies to maintain a secure, scalable, and efficient data center facility to achieve organizational goals

Consistent commendation for outstanding performance both as a team player and individual contributor

Ability to handle problems with composure, provide adequate solutions, and administer multiple projects Taking initiative has always been my academic and career focus. I certainly understand responsibility, demonstrate exemplary work ethic, and strive to do my best in any situation. I always prefer and seek permanent positions that would allow me to grow with the company for I am in pursuit of, not just a job, but a career that would provide me the backbone of experiences and learning, which would serve as a fuel of my entire professional life. With my comprehensive skills and experience, I am certain that your company would gain a loyal, competent employee should I be given the chance to be part of your team. I could prove that I have key assets that would bring positive impact and contributions to the entire organization. Please contact me to schedule a telephone or personal interview to discuss how I could meet your current and future needs. Thank you very much for your time and consideration. Sincerely,

Jeffrey A. Walker

Enclosure: Résumé


2078 Autumn Ridge Way, Waverly, Alabama 36879 334-***-**** Jef f .walker.75@gmail .com Detail-oriented, systematic, and performance-focused professional, with in-depth knowledge of technical software operations, project management, and troubleshooting techniques essential in implementing optimization efforts within diverse technical industries. Equipped with expertise in technical installation and configuration and system update and restoration, along with well-honed analytical and problem-solving skills, necessary in overcoming challenges. AREAS OF EXPERTISE

System and Operations Monitoring

Network Security and Firewalls

Client Retention and Development

Data Recovery and Administration

Cross-Functional Leadership and Training

Continuous Process Improvement

Business Process Optimization

Regulatory Compliance and Standards



Client Services Manager Senior Windows Server Administrator 2014–Present

Provide leadership and management to different client services teams with ISO 27001.

Oversee various areas of the business, and supervise the Client Services, Security, Network, Windows Servers and Help Desk teams.

Handle multiple tasks, which included the daily reporting of project, tasks, and IT environment status.

Interface with end users in processing tickets verification in a timely manner, thus gaining their trust and satisfaction.

Promptly identify and address end users’ issues through designing and execution of a survey system, consequently increasing overall score of Kia Motors Manufacturing Georgia (KMMG) team member staff.

Perform IT Audits on The HKMC Affiliates across the Southeastern United States, which entail network, facilities, MES, security, and infrastructure in alignment with Kia Motors Manufacturing Georgia (KMMG) standards.

Deliver the highest level of support to top tier Windows, Virtualization, Exchange, SQL, and other support issues.

Develop and implement Windows Server Infrastructure for all areas of the business.

Contribute insights to MES Team in managing and monitoring Windows Server Administration.

Administered all top-level support incidents in relevance with the windows infrastructure at KMMG. CAREER HIGHLIGHTS

Exemplified technical expertise in managing multiple projects of KMMG, including:

- Restructuration of all KMMG workstations from Microsoft Windows XP to Windows 7

- Organization of IT audit to all Kia and Hyundai motors’ vendors across Southeastern United States

- Streamlining of KMMG server and storage environment

- Improvement of Active Directory environment from Windows Server 2003 to Windows Server 2012

- Enhancement of Microsoft Exchange environment from Exchange 2003 to Exchange 2010

- Development of documentation for network, server, security, and workstation environment

Gained recognition as the Hyundai AutoEver Employee of the Quarter in Year through exemplary performance. AUBURN UNIVERSITY-COLLEGE OF ENGINEERING – AUBURN, AL Information Technology Specialist VI 2004–2014

Mentored and managed junior technology specialists and student staff members.

Participated in the streamlining of the college’s interaction with the domain, which entailed drafting and maintaining GPOs and other customizations to improve end user experience while decreasing network and data security risks.

Pioneered the development of patch management solutions for the college.

Displayed technical skills in designing vast majority of systems for efficient recording and delivery.

Determined the needs of professors and students, while taking charge of distant students across the globe.

Negotiated favorable terms and prices of necessary equipment with vendors to meet individuals’ need.

Assumed responsibility in developing laboratory images for the College of Engineering before the beginning of each semester, which included initiating tests for the new software and collaborating with professors to ensure that the changes are aligned with expectations.


2078 Autumn Ridge Way, Waverly, Alabama 36879 334-***-**** Jef f .walker.75@gmail .com

Rendered effectual assistance to faculty and staff in determining and addressing issues, including virus removal, software installations, and new configurations.


Systematically designed and oversaw an online education platform for the College of Engineering and Business, thereby gaining 6th rank in the nation for United States News and World Report of Online Graduate Degrees.

Received Auburn University Spirit of Excellence Award for demonstration of outstanding performance. ACCESS INTEGRATED NETWORKS – MACON, GA

Senior Network Infrastructure Administrator Engineer Network Manager

Supervised wide range of team, such as helpdesk, security, network engineers, PBX administrators, and Windows server engineers.

Created and implement Windows Server Infrastructure for all areas of the business.

Took charge of business continuity planning and testing, as well as the email servers and content filtering. CAREER HIGHLIGHTS

Exemplified technical expertise in managing multiple company’s projects, including:

- Migration of Active Directory to NT 4.0;

- Implementation of Avaya phone system from Legacy Systems;

- Development of a Mom’s at Home Call Center Solution;

- Round-the-clock administration of phone company operations;

- Management of business process improvement and KPI monitoring for IT Department

- Observation of adherence to SLAs across the organization EARLIER CAREER WITH HIGHLIGHTS


Bachelor of Science and Information Technology, Specializing in Networking Macon State College – Macon, GA Associate of Arts Macon State College – Macon, GA CREDENTIALS

Microsoft Certified Systems Engineer in Windows 2000 (Microsoft Early Achiever Award Winner) CompTIA Network +; CompTIA I-net +; CompTIA A+; and CompTIA Server + Cisco Network Associate Certification Cisco Network Professional Certification Microsoft Certified Database Administrator Microsoft Certified Systems Administrator Cisco Certified Design Associate Project Management Certification Witness Certified Server Infrastructure Administrator Witness Certified Application Administrator TECHNICAL ACUMEN

Tools and Platforms

Microsoft Office Suite Fluke Net-inspector Software Sniffer Pro MobileIron Lotus Domino Notes R5 Microsoft Exchange 2003–2010 Microsoft SQL Server 2005–2012 Video Editing Software Camtasia Adobe Premier Windows Media Encoder Operating System Windows Novell


Walker, J. (2009). Solar cycles risk to the wireless industry. Journal: Barcelona, Spain: International Association for Development for Information Society.


2078 Autumn Ridge Way, Waverly, Alabama 36879 334-***-**** Jef f .walker.75@gmail .com PRESENTATION

Walker, J. (2011). Distance learning one university’s solution. Conference for Industry and Education Collaboration, San Antonio, TX.

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