Customer Service Microsoft Office
Resume:
Roanoke, TX *****
*************@*****.***
PATRICIA JONES
OBJECTIVE Detail-oriented and organized processor extensively trained in spreadsheets, word-processing, 10 key and annuities.
SKILLS & ABILITIES 10 key
Time management
Spreadsheet management
Microsoft Office proficiency
Meticulous attention to detail
Self-directed
Excellent communication skills
Resourceful
Strong interpersonal skills
Customer service-oriented
Multi-line phone proficiency
Type 75 WPM
EXPERIENCE SUBJECT MATTER EXPERT; AIG
August 5, 2016-Apil 7, 2016
As the subject matter expert, I assisted with the training of the new employees to process distributions from client’s personal retirement accounts. I was responsible for numerous reports regarding the processors quality and production numbers. I assisted the management team with managing the requests from other departments regarding the procedures of the department.
QUALITY ANALYST; AIG
October 20, 2016-August 5, 2016
I review co-workers processed packages to verify accuracy and quality. I also coach fellow co-workers to lower error ratios. Throughout the course of the day, I assist in the processing as well as the quality review.
CLAIMS EXAMINER, AMERICAN SPECIALITY HEALTH
June 4, 2014-October 9, 2014
I processed chiropractic claims from doctor’s offices into the company’s database.
POLICY OWNER SERVICES, AIG
June 25, 2008-April 25, 2014
I processes distributions from client’s personal retirement accounts. I am knowledgeable of the inner workings of retirement accounts as well as government rules and regulations regarding distributions from personal investments.
EDUCATION RANDALL HIGH SCHOOL – AMARILLO, TX – 1994-1997
AMARILLO COLLEGE – AMARILLO, TX – Majored in Accounting
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