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Customer Service Representative

Jacksonville, FL, 32254
April 11, 2016

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Bernita Holland

Objective: A challenging position as a Customer Service Representative in a fast paced organization.

Work History

Convergys 12/7/15-Current

Customer Service Representative/Offline Agent

AT&T and DirecTV

Assist current employees of AT&T and DirecTV with any issues/inquiries they may be experiencing

Support customers with placing online orders

Strong inbound call center experience

Answering 70+ calls per day


My Vanilla Visa CSR 10/14 to 12/15

Prepaid Debit card registration and Activations, pin number reloads

Direct deposit set up assist Customer with web access, transaction history and any fraudulent disputes.

Gift card Activations advs. customer of features and fees, adjustments and Reversals gift card replacements upon Request.

GC Services

Student Loans Sally Mae 02/12 to 03/14

Help Consumers Rectify Contractual Agreements on defaulted student loans from clients of The Department of Education & Sally Mae.

Set up payment Arrangements for loan Rehabilitation programs in order to bring loans out of default

Eligibility of consolidations and payment Arrangements, also process Garnishments to Place of Employment through Payroll.

Enhanced Recovery Corp, 9/07 to 10/11


Collect in First & Third Party projects for credit consumers.

Processed Payment Transactions under Consumers Email & Manually.

Contacted debtors in regards to any Charged off accounts upon contractual agreements & over the limit or returned items.


Assistant Manager 05/01 to 10/06

Resolved customer complaints regarding sales and service. Oversaw regional and local sales, staffed, daily inventory & stock.

Managed several staff members, monthly audits,

staffing, training, and performance evaluations to develop and control sales and service programs.

Daily bank deposits, customer service, Inventory Also paperwork for Comdata, Check, & Fuelman Transactions.

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