Quality Assurance Engineer

ILYA DEMBA * Loring Hills Ave. #A*

******@*****.*** Salem, MA 01970

Tel: 781-***-****

OBJECTIVE: To effectively leverage my extensive Quality Assurance Engineering knowledge and experience to contribute within a software engineering group in delivering of high quality services, and products.

SKILLS:

Methodologies: Agile/Scrum, Waterfall

Quality Assurance and Software testing: Manual testing and test automation (Black Box, White Box, Integration testing, Load / Stress / performance testing, Compatibility testing), Selenium IDE, QTP, Rational Test

Databases: MS SQL, MySQL, MS Access

Operating Systems: Windows, Mac OS, Linux

Languages: HTML, Javascript, VBScript, Visual C++, Delphi, KEDIT

Protocols: VoIP protocols, Network protocols (TCP/IP)

Software: Bugzilla, Photoshop, Full Shot, Cold Fusion, Microsoft Office, Frame Maker, Adobe, Crystal Reports

Strong problem solving and analytical skills, great people and communication skills, effective collaborator and team player

EXPERIENCE:

2011 - present Eliza Corporation, Danvers MA

Senior QA Specialist, Solutions Operations

Perform testing of multichannel outreach applications and programs by using agile and scrum development processes.

QA testing new CLOUD base testing tools to be released within the Application Operations department.

Document testing procedures and tools.

Troubleshooting any testing issues.

Collaborate with Application Development on test strategies and plans, communicate and track bugs and issues.

Responsible for 100% accuracy and top quality before our program and applications go into production.

Implement program and application tests, which include phone testing for branching logic, prompt accuracy and quality through call simulation using our tools and business rules.

Working with variety of applications configurations and its impact on data records.

Perform critical testing on the applications/program configurations using T-SQL, stored procedures and some SSIS packages.

Perform QA checks on voice/speech applications branch testing.

Perform Content QA checks on SMS and Email applications.

2005 - 2010 IBM Corp. Westford, MA

Quality Assurance Engineer

Selected by management as lead tester for the application sharing component of Ajax based web conferencing product due to the extensive host OS and browser interactions and the level of risk to the entire product.

Created & executed automated scripts/components using Selenium IDE.

Led testing efforts on partnership with Skype to develop, test and release a desktop sharing plugin. Coordinate all localization tasks related to this plugin. This plug-in was selected as one of the top five add-ons offered by Skype upon release.

Instrumental in coordinating relocation of all QA lab test equipment upon acquisition of Webdialogs by IBM Lotus. The rapid and timely resumption of testing activities resulted in zero downtime in development and testing activities.

Generated all applicable test cases for application sharing component of LotusLive web conferencing product allowing for 100 percent test coverage within this vital area. This contributed to the timely release of 3 major releases of IBM’s SAAS product offering.

Extensive knowledge in installing, configuring and operation of all major web browsers including IE 6/7/8, Firefox 2.0/3.0 and Apple MAC Safari.

Installed and configured numerous client/server test pools consisting of Windows 2003 server and MS SQL Server 2005.

2004-2005 BOSE Corp. Framingham, MA

Quality Assurance Engineer

Developed Bose Home Theater system firmware test plans, tests cases, and some scripts.

Designed and coordinated the implementation of test equipment required for testing.

Executed regression, functional, ad-hoc test cases and report any issues found into defect tracking system.

Documented test results and provided progress reports during entire SDLC.

Collaborated with firmware engineers in developing test cases for Unit and System Tests.

2002-2004 The Warren Group Boston, MA

Processor Analyst

Tested and reported bugs on new database that was written in Visual FoxPro 6.0.

Ensured database accuracy, minimized errors and duplicate entries.

Executed accuracy tests on various values, including Address, Zip, Exempts, etc.

Ran various reports, generated information based on Tax information and Proof Comp Reports.

1997-2000 Lionbridge, Framingham, MA

Software Localization Testing Specialist

Developed manual test scripts for localization testing

Performed installation and configuration of software required for testing.

Reported software defects and resolved duplicate defects.

Performed functionality testing.

Raised and solved globalization issues, fixed source code using C++, VB, HTML, etc.

Performed Internationalization Testing, including but not limited to date, time, currency and number, formats, placement, language formatting, etc. Responsible for generation of bug reports.

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