Management Technical Support
Resume:
Damion Blake
**** ***** ***** ****, ********** NC, 27545
********@*****.***
A results driven technology professional who has proven leadership and technical competence coupled with a passion for continuous learning and improvement would bring immediate and sustained value to the team
CERTIFICATIONS:
VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV) 11/15
Security +
Network+
A+
TECHNICAL SKILLS:
Application & Operating Systems
Network Hardware & Software
VMware (vCenter, vSphere ESXi,5.5,6.0, Horizon View, and Workstation)
Windows Server 2005, 2008, 2012
Active Directory and Group Policy Management
VDI Configuration and Management (Horizon View)
Linux Administration
Joomla Web Publishing
Apache Web Server Administration
Microsoft SQL 2008, 2012,
Helpdesk and Ticketing Software (Spiceworks)
Cisco Firewall Configuration and Management (CLI and ASDM)
Cisco ACS Server
Router and Switch Configuration
CatTools Configuration Management
Web Filtering and Proxy Server Administration
Packet Capture (Wireshark, Ethereal)
Syslog Server (Splunk, Kiwi)
Netflow Collection (WhatsUp Gold)
Cisco UCS
NetApp Clustered Data ONTAP
PROFESSIONAL EXPERIENCE:
Technology Management, Service, and Support
Technical Support Program Management
Network Design and Configuration
Datacenter Administration
IT Project Management
Customer Relationship Management
Firewall Configuration and Change Management
Disaster Recovery and Emergency Planning
LAN / WAN Administration
Wireless Design, Configuration, and Installation
Hardware Installation and Maintenance
Enterprise Edge Management
Database Administration and Log Management
Syslog Analysis, Monitoring, and Alerting
WORK HISTORY:
Senior Systems Administrator 1/12 – Present
Raleigh-Wake County Emergency Communications Center, Raleigh, NC
My responsibilities as a member of the technical team is focus on ensuring system up-time, high availability and constant improvement of critical public safety systems. These systems include Motorola Printrak CAD, and Intrado Power 911. Plans, designs, documents, maintains, and implements various standard systems to include desktop PCs, servers, network equipment, and software applications; supports, maintains and documents various applications to include Microsoft Windows Server (2003, 2008, 2012), Active Directory, Microsoft SQL Server, Symantec Endpoint Protection, multiple backup solutions, various network tools, various Linux distributions.
One of two people who design, document, and maintain the Raleigh Wake 911 center virtual infrastructure utilizing VMware EXSi, Netapp data ONTAP and Cisco UCS products.
Implement and maintain storage area networks and provides oversight of critical applications. Proactively monitor all systems and applications to ensure high availability and compliance with disaster recovery plans. This includes performing regular backups and routine restores. Research new technology and presents enhancement proposals. Performs on-site and remote technical support. Provides emergency on-call support on a rotating schedule
Field Systems Technician/Support Specialist 4/10 – 12/11
Concord Hospitality Enterprise, Raleigh, NC
Support over 2,000 users on a 24/7 rotation for off-hours responses to network issues.
Responsible for the remediation of any and all malware or viruses found on computers attached to our corporate network
Implemented and maintained Watchguard Firebox M Series Firewalls.
Provided after-hour and weekend support, on a rotation basis within a team, as needed to assist with operational duties and emergencies.
Handle all major or minor PC repair issues that included virus and spyware removal
Contributed to effectiveness of the Information Security Program by assisting w/ documentation and implementation of plans that deter security threats & minimize the impact of possible system breach.
Supported McAfee Anti-Virus by pushing recommended updates and patches out to end users also scheduling Virus scans.
Supported Microsoft Desktop applications including MS Exchange/Outlook/Active Directory.
Supported Citrix XenApp and Thin Clients, also managed Servers and Desktops in a virtualized environment
Imaged desktops and laptops using Norton’s ghost, also migrated users profile and data from PC to PC.
Worked with Active Directory (AD) management including forest and domain trust, operation master roles, domain controllers, group policy design, password policies, and PKI.
Contribute to the conversion of Windows XP desktops to Windows 7, assuring successful migration of application sets & user data, troubleshooting issues, deploying associated hardware and providing resolutions.
Configured and troubleshoot VPN connections for remote users logging into corporate network.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Audit, construct, test, document, and support LAN and wireless networks.
Perform scheduled server and hardware maintenance tasks as outlined in recurring task assignments.
Assist in ensuring backup systems are correctly functioning, tapes are rotated according to schedule, user data is protected and recovery practices are tested.
Tech Support/PC Coordinator 11/07 – 11/09
AT&T/ Nextgen, Bedminster, NJ
Successfully acted as the functional manager for 6 network and radio technicians
Provided phone support for over 5000 AT&T employees,
Responsible for overall operation of distribution, exchange and maintenance of employee equipment
Received and assigned equipment (Dell, IBM and HP); tracked and researched company assets; daily customer interface; and produced quarterly lease reports.
Retrieved and process order requests in a timely manner and maintained current inventory of materials as new information is received.
Maintained a database of all hardware, any malfunctions of hardware, and hardware being repaired (all with a specific unique asset tag or serial number) and AT&T PC Market database.
Analyzed and diagnosed hardware related issues, re-imaged computers and ensured that all data is correct
Lab Tech 1/03 - 1/06
DeVry University North Brunswick, NC
Provided hardware and software technical support for Windows 95, 98, ME, 2000, and Mac. Workstations, Microsoft Office applications including set up, installation, configuration, and maintenance.
Repaired computer hardware and software, maintained inventory.
Troubleshoot /setup network, computers and printers/copiers, imaged computers using ghost imaging software.
Technical Education and Training – TechSkills, Unitek Education and Global Knowledge Raleigh, NC
Clustered Data ONTAP Administration Instructor-Led complete 04-08-2016
Data ONTAP Data Protection Administration Instructor-Led complete 04-08-2016
VMware vSphere: Fast Track [V5.5] Complete 11-14-2014
Horizon (with View): Install, Configure, Manage [V6.0] Complete 01-15-2015
220-701 A+ Essentials Certified 05-25-2010
220-702 A+ Practical Application Certified 06-11-2010
N10-004a Network+ Certified 07-16-2010
SY0-201 Security+ Certified 12-08-2010
Associates of Science, Computer Information Systems 5/05
DeVry University, North Brunswick, NJ
Contact this candidate