Enterprise Management Consultant

Mike Crabtree

** *** ********, ******** ****, Ontario, L4B 2X1. E-mail: acu9za@r.postjobfree.com Tel: 416-***-**** Pre and Post Sales IT Architect / Managed Services Architect / Systems Management Consultant Systems Management Tools integration / ITIL process Professional Architect and Consultant offering a blend of technical aptitude and business process acumen, with more than 25 years experience including 15 years as an IT Consultant specializing in DataCenter Management with reference to "People, Process and Tools".

Recognised for ensuring accurate scope of projects, from both a technical and business aspect, ensuring profitability and customer satisfaction. Clear Requirements Definition has lead to deals with complete systems management solutions ranging from on-site tools to fully managed services, significantly increasing the value of the sale. Proven ability to communicate effectively with diverse audiences of executives, sales, legal and technical groups.

Excellent verbal and written communication, presentation and facilitation skills

Good negotiation skills

Strong problem solving and analytical skills

Pre and Post Sales Consultancy and Support.

Team leadership - Line Management and Virtual Teams.

Comprehensive knowledge of IT Consultancy and Best Practices from multiple countries.

Certified in ITIL, Six Sigma, PCI-DSS and HIPAA

Professional Experience

Royal Astronomical Society of Canada - Board Director / Chair of the IT Committee 2014 - 2016 Moved the org from traditional E-Mail to Google for Non-Profits, from Yahoo!Groups to a true forum, reviewed and recommended event management systems and moved to a project management system. Managed domain information and local ISP contracts as well as local PC’s and networks.

Consultant

Worked with three non-profits with web design, marketing tools, domain management, email solutions and member databases. Trained non-technical users on use of the tools.

Symantec (Canada) Corporation - National Technical Strategist 2013 - 2014 Leader in the technical sales organization, focus on Information Management and Information Availability technologies as a national resource looking at overall solutions. Provided high level product and solution presentations. Interface with marketing, product management, as well as local sales organization. Empowered Networks Inc. - Enterprise Management Solution Consultant 2010 - 2013 Technical Specialist on the ITSM pre-sales team, providing technical leadership for both product and service sales with respect to project scope, legal, costs and delivery capability. Large focus on CA and VMware Management tools and Enterprise WiFi. Provided ITIL assessments, Virtualization assessments and Management Tools along with Mobile Device Management (MDM) solutions.

Primus Business Services - Enterprise Sales Specialist – Managed Services (Pre-Sales) 2009 - 2010 Technical Specialist on the Managed Services sales team, providing technical leadership and liaison between the customer and the Primus sales group.

Redefined many of the Managed Services, working with both marketing and product managers, as well as directly with the Managed Services and hosting delivery group.

Authored key customer facing documents for example: Statement of Work, rollout plans and RFP responses. Mike Crabtree

Sun Microsystems of Canada Ltd 2005 - 2009

Engagement Architect – Professional Services (Sales and Delivery) Technical Specialist on the Professional Services (PS) sales team, providing technical leadership to PS Sales with respect to project scope, legal, costs and delivery capability. Established strong relationships between Customer, Sales and Delivery. Initiated and developed the scoping of projects ranging from $0.5M to $15M in Retail and Financial sectors. IT Architect – Managed Services Sales (Canada and Mid-West USA) Chief Architect for Managed Services, providing specialized knowledge around ITIL and the management tools that support ITIL, as supplied by Sun and third parties. Lead successful bid for a large Canadian Stock Trading system taking a hardware sale of $1M to a fully managed service at over $6M over 3 years. Key Technical Consultant in a large 'eHealth' project for Province of BC worth over $25M over 10 years.

Advised Global teams on how to adapt Managed Services offerings for the Canadian market; Provided responses to RFPs, including financial spreadsheets/pricing; worked with partners to provide joint responses to RFPs; consultant on use of Systems Management Tools.

Sun Microsystems (UK) Ltd 1999 - 2004

Lead Consultant – Systems Management

Technical Design Authority for Enterprise Management tools for the National Health Service 'eHealth' initiative. The largest product and PS sale of systems management tools, worth over $1.6M in product sales. Lead the architecture and implementation on more than 800 Unix servers as well as associated Storage, Backup and Network systems, spanning the application life cycle of development, test, QA, Production and DR .

Managed a Virtual Team of Systems Management experts ranging from Sales, Support and Professional Services. Consulted customers on Systems Management strategies using Sun products as well as third party products such as BMC Patrol and Micromuse Netcool, for complete DataCenter management including worldwide rollout. Advisor to Suns hardware engineering and software development groups regarding customer requirements with respect to Systems Management. Projects were conducted at EMEA, Americas and Corporate levels defining and shaping future Systems Management solutions for Sun customers.

IBM Global Services (UK) Ltd 1996 - 1999

Tivoli Consultant.

Architected and implemented Systems Management solutions using Tivoli TME-10 software, including Remote Control, Inventory, Software Distribution, Distributed Monitoring and T/EC. Customers have included Automotive, Retail and Financial. Various Positions 1984 - 1996

Product Manager for Third Party UNIX Tools; 4GL Development Consultant; Technical Support Analyst/Programmer.

Qualifications

BSc(Hons) - Computer Science - University of Hertfordshire (UK) 1983 - 1987 Certifications: ITIL Foundation; Six Sigma; Basic Emergency Management - Emergency Management Ontario; PCI-DSS; HIPAA; Continuum Certified IT Expert; Xirrus Wi-Fi certified for Active Site Surveys; Xirrus Certified Wireless Technician; VMware Sales (VSP) and Technical Sales Professional (VTSP); Various Sales and Technical Certifications for Symantec products.

Community Activities and Offices

Emergency Coordinator for York Region Amateur Radio Emergency Services (ARES); Vice President Thornhill Radio Amateur Club; Lighting and Sound for local stage productions using Analogue and Digital Systems; Volunteer at David Dunlap Observatory providing Outreach to local community

Contact this candidate