Customer Service Data Entry

BEONCA L. HAMES POLLARD

**** * ********* ***. ***. 323

Los Angeles, CA 90045

Phone: 323-***-****

**********@*****.***

Objective

EXPERIENCED IN LEADING SMALL TEAMS WITHIN THE AUDITING AND INVENTORY ENVIRONMENTS. DEVELOP PROCESS IMPROVEMENTS TO ENSURE ACCURATE AND TIMELY REPORTING OF MONTHLY AND QUARTERLY REPORTS. ESTABLISHED PRO-ACTIVE REPORTS TO STREAMLINE AND IMPROVE POTENTIAL INVENTORY LOSSES AND ENSURE COMPLIANCE TO REGULATIONS. FAMILIAR WITH MICROSOFT APPLICATIONS. EXCELLENT VERBAL AND WRITTEN SKILLS. DEMONSTRATE INITIATIVE AND LEADERSHIP SKILLS ON PROJECTS ABILITY TO INTERPRET FINANCIAL STATEMENTS EXTREMELY ORGANIZED,SELF MOTIVATED GOAL ORIENTATED WITH THE ABILITY TO MANAGE NUMEROUS PROJECTS WITH FIRST TIME QUALITY AND ON TIME.

Employment History

sr preparer

12/2011 - 03/2016 Gateway Tax Svc 11200 Crenshaw Blvd, Inglewood, CA answering phones, setting appointments, data entry, customer service, tax assessment Home Care Provider

07/2015 - 12/2015 KEV FRAN 1 ON 1 HOME

SERVICES

8300 BISSONETT, Houston, TX

TAKING CARE OF A THREE PERSON HOUSE HOLD WITH PEOPLE THAT HAVE BEEN DIAGNOSED WITH EXTREME ADHD., AUTISM,AND OTHER BEHAVIORAL AND MENTAL ABNORMALITIES. DUTIES ALSO INCLUDE PREPARING MEAL FOR CONSUMERS WASHING AND BATHING CONSUMERS ADMINISTERING MEDICATIONS AS WELL AS FILL OUT DAILY REPORT AND TAKING CONSUMERS ON REGULAR OUTINGS INCLUDING DOCTOR VISITS AND LEISURE ACTIVITIES

Executive Assistant to the President

11/2010 - 12/2011 ALL BUSINESS FINANCIAL

SERVICES

930 PRAIRIE AVE., Inglewood, CA

SET UP LOAN MODIFICATIONS,UPDATE CLIENT PROFILES AND DATA ENTRY ACCOUNTS RECIEANLE ORGANIZE DEPARTMENT EVENTS SCHEDULE AND CONFIRM METTINGS ESTABLISH A FILING SYSTEM SUPPORT UPPER MANAGMENT ON ALL PROJECTS,TEAM ACTIVTIES, FINANCIAL REPORTS AND COURT FILINGS AND BANK DROPS Security Guard

06/2010 - 12/2010 ABM Security Svc 3580 Wilshire Blvd # 1130, Los Angeles, CA

DEVELOP AND REPORT DAILY ACTIVITIES

MAINTAINED AND COMPLETED DAILY LOG

MONITORED GROUND CCTV'S

MANAGED DOCK GATE ACTIVITIES

FURNISHED SUPPORT TO CLIENTS,TENANTS AND CUSTOMERS RECRUITING CLERK

10/2009 - 04/2010 U.S CENSUS BUREA LOS ANGELES, CA PARTICIPATED AND SUPPORTED RECRUITING ACTIVITIES

LED SOCIAL AND POLITICAL MEETINGS

DEVELOPED AND MAINTAINED MONTHLY CLIENT SPREAD SHEETS CREATED AND MAINTAINED ALL OFFICE FILES

PERFORMED ALL ADMINISTRATIVE SUPPORT ACTIVITIES

Auditor

06/2007 - 09/2009 BRITT HOUSE ENTERPRISES HOUSTON, TX DEVELOPED SELF AUDITING PROGRAM FOR MEDICATIONS,RECORDS AND DAILY FUNDS FOR ACCURACY.

ESTABLISHED EXCEL REPORTS FOR REPORTING INVENTORY

ESTABLISHED PROCESS FOR SUPPORT IMPROVEMENT ON LOSS PREVENTION DEVELOP REPORTS AND PROCESSES FOR PRO ACTIVE SUPPORT ISSUED ALL COMMUNICATIONS BETWEEN MULTIPLE PHARMACIES LED DAILY AUDIT MEETINGS

SUPERVISED STAFF FOR DAILY MEDICATION COUNTS

RESPONSIBLE FOR ALL FUNDING TRANSACTIONS

MANAGED MEDICATION TRANSFERS

Inventory Management Specialist

06/2004 - 06/2007 ELI CONSULTING HOUSTON, TX

LED A TEAM OF THREE INVENTORY CONTROL ANALYST

INITIATED STREAMLINE REPORTS FOR CONTINUOUS IMPROVEMENTS DEVELOP COMPLIANCE PROCESS AND PROCEDURES

ISSUED STAFF ASSIGNMENTS AND REVIEWED WORK COMPLIANCE HELD WEEKLY INVENTORY MEETINGS

CONDUCTED QUARTERLY INVENTORIES

PROVIDED EMPLOYEE EVALUATIONS AND DEVELOPMENT P0LANS OPENED AND CLOSED ALL OPERATIONS

Education and Training

Completion Date Issuing Institution Location Qualification Course of Study 12/2015 Avalon Medical School Houston, TX Vocational School Certificate

Nursing Assistant

Certified completion of nursing assistant

12/2005 Prairie View A&M

University

Prairie View,

TX

Bachelor's Degree Business

Administration

Bachelors degree in Business Administration and some Marketing Occupational Licenses & Certificates

Certification

Title

Issuing Organization Completion Date Expiration Date CPR AMERICA HEART

ASSOCIATION

11/2015 11/2017

References Available on Request

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