Technical Support Computer Science
Resume:
Surrey, BC
Tel: +1-204-***-****
Email: ***.****@*****.***
Shaminder Bham
CCNA & MCSE
PROFILE
Solutions-focused Technical Support Specialist (Software and Hardware) with broad-based experience and hands-on skills in the successful implementation of highly effective technical and help desk operations and the cost-effective management of innovative customer support strategies.
AREAS OF EXPERTISE
KEY ACCOMPLISHMENTS
PC pro certification [computer Hardware]
Linux pro certification [Linux Operating System]
Switches: Basic Configuration & VLAN setup on Cisco 2960 Switches
Cisco router configuration
Experience with Microsoft Server 2003, 2008, 2008 R2, and 2012 R2
Experience with Cisco Packet tracer
Experience with VMware (v10 and v20)
Hazard Communication: Behind The Scenes WHMIS
PROFESSIONAL EXPERIENCE
Red River College, Winnipeg, MB (GPA- 4.12) Sept 2015 -April 2016
CCNA, MCSE and Linux certification Student
Practical knowledge of access point configuration
Practical knowledge of Microsoft exchange server (EAC, OWA, outlook setup)
Microsoft active directory configuration and management (create user, edit, maintain and OU)
Extensive knowledge of server 2003,2008,2008 R2,2012 R2
Hardware installation (such as printers, scanners etc.), configuration and cabling
Good working knowledge of TCP/IP and VPN
Practical knowledge of MS Office (power point, word and excel)
Knowledge of window vista, XP,7,8 and 10
Setia Industries Limited Aug. 2013 – July 2015
Installing software or hardware
Maintaining and repairing equipment
Troubleshooting different computer issues
Determining and installing appropriate security measures
Configuring computer networks
Providing technical support on-site or via phone or email
Determine and troubleshoot technology services for staff.
CS INFOTECH(Industrial Training) Dec 2012-June 2013
Completed project of MENU PAGES (ASP .NET -4.5)
Website maintenance
Visual Studio
EDUCATION & CERTIFICATION
Network Technology Certification (CCNA & MCSE) Sept 2015 – April 2016
Red River College, Winnipeg, MB
Certified PC pro Dec 2015
TestOut Corporation, USA
Certified Linux pro Dec 2015
TestOut Corporation, USA
Bachelor in Computer Science Aug 2009 – May 2013
Punjab Technical University (PTU)
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