Customer Service Microsoft Office
Resume:
Marshall Sorgen
Brooklyn, NY 11235
********@*****.***
Qualifications
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Proficient use of MS Word, PowerPoint, Excel, Outlook, and Access. Taught how to use PDA’s
Proficient use of Windows XP, 2007, 2010 and hardware knowledge
Dedication and drive as a hard-working individual
Strong communication skills to include presentation and listening skills; writing skills and the ability to manage distractions and interruptions.
Familiarity with performance metrics and ability to meet identified targets
Taught Office 2000, 2003, 2007, 2010
New York state Business Teachers License
Professional Skills
TRAINING & INSTRUCTIONAL DESIGN SKILLS
Conducted training classes of adults ranging from 10-23 students on computer skills (the internet, MS Office), school-based curriculums (GED classes and middle/high school math), on-the-job training and English. Taught ESL on occasion
Taught basic computers, email, how to surf the internet.the internet
Taught students from OHEL.
Created and taught training classes for various technical and soft skills
Created and taught travel and tourism for students
Prepare manuals and course material with learning objectives clearly defined and exercises illustrating the point of the training unit.
Prepare lesson plans in employability and job search, remediation and occupational topics.
Manage classroom activity and prepare and maintains appropriate classroom documentation.
Trained students in Customer Service, basic computers, Microsoft Office Suite.
Education
Kingsborough Community College, Brooklyn, NY
Graduated with honors in Computer Science
Mitchell College, Long Island, NY
Bachelor of Arts in Education
Master Certification in Microsoft Office Suite
Employment History
Basic Computer Instructor/ Windows XP/ MOUS, Kingsborough College, Brooklyn, NY 01/03-01/14
GED Instructor/ Customer Service/ travel & tourism/ Windows/ MOUS, Drake Business School, New York, NY 01/99-12/02
Computer Instructor/ Customer Service, Empire Technical School, New York, NY, 01/91-01/99
HR Operations/training, Zeitech, New York, NY 07/07-03/10
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